ANALISIS KEBIJAKAN PELAYANAN PEMBUATAN IJIN GANGGUAN PERHOTELAN PADA KANTOR DINAS TATA KOTA DAN PERMUKIMAN KOTA SEMARANG

Abstract

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Service of Hotels’ disturbance permission making is one of Government’s public service to public. Hotels’ disturbance permission is purpose to control every hotels’ activity causing disturbance, danger, and loss which disturb continuity of works and public’s loss. This research purposes knowing satisfaction to hotels’ disturbance permission making service from DTKP Semarang to hotels in Semarang. The indicator of satisfaction is service procedure, officer’s clearance, quick service, proper and assurance cost service. Due to this research, the quality of Hotels’ disturbance permission making service at DTKP Semarang is not good enough. This shows from difficulty of service process, un optimal quick service, another fee beside cost service, and from officer services which causes un satisfaction of hotels’ disturbance permission making recipient.