STANDAR PELAYANAN MINIMAL (SPM) DAN PENINGKATAN PELAYANAN PUBLIK DI ERA OTONOMI DAERAH

Abstract

The ultimate function of local government is to prepare public service for
the local society. Therefore, optimalization of public service efficiency and
effectiveness should be the focus of local government in order to present
excellent public service. The Minimum Service Standar is a benchmark
(understood as a minimum level of performance or national target level) for
encouraging the local government in delivering its service to the local society,
as well as in encouraging the society to pay control to the performance of the
local government in terms of its public service delivery.