PELAYANAN PUBLIK DAN KEBIJAKAN OTONOMI DAERAH DI INDONESIA

Abstract

In order to be able to compete in this global era, the enhancement of
public service through decentralization model should be the focus of governance.
Decentralization model in Indonesia is the application of Law No. 22, 1999 on
Local Autonomy which stipulates that each autonomous region has the authority
to manage the local societys service interests according to its own initiative, as
well as based on the society service needs. Public awareness on their right to
receive excellent public service has increased. Therefore reinventing government
spirit should be transformed into public service, in which one of its principles is
costumer oriented government, focused on societys service needs and
satisfaction, not on the bureaucracys.