KUALITAS PELAYANAN PUBLIK (Salah Satu Parameter Keberhasilan Otonomi Daerah)

Abstract

A high-qualified public service is a crucial problem to be solved now. The
change of service paradigm from bureaucrat-oriented to society-oriented should
also be followed with a change in the working culture, reflected in costumeroriented
attitude and behavior. Therefore a cheaper, better and faster service
could be realized. This paradigm change forces government apparatuses to
give a greater attention to various actual dynamics appear in the society. Besides
they are also forced to adapt themselves to the new paradigm so as give a
excellent service to the society. The society needs a better and more accurate
service in line with technological development. Due to this slow, inefficient, and
red tape oriented bureaucracy procedure should be left behind.