skip to main content

THE NEW PUBLIC SERVICE PARADIGM COMMUTER LINE KRL SERVICES ENFORCEMENT PERIOD OF RESTRICTIONS ON EMERGENCY ACTIVITIES

*Fadli Bas Bastian  -  Departemen Ilmu Administrasi - Fisip- Universitas Muhammadiyah Jakarta, Indonesia

Citation Format:
Abstract

This research discusses aboutimplementation of public services during the Pandemic on Commuterline KRL based on the rules for the implementation of Emergency Community Activity Restrictions (PPKM) to level extensions based on the humanist paradigm.In serving passengers, there are problems that make it difficult for customers using Commuter Line KRL transportation services to get Commuter Line KRL transportation services, such asBased on the Circular Letter of the Minister of Transportation number 50 of 2021 concerning Amendments to the Circular Letter of the Minister of Transportation number 42 of 2021.Regarding the rules for the Worker Registration Certificate (STRP) it is stated in the Circular Letter (SE) of the Minister of Transportation Number 50 of 2021. In the Circular it is stated that during the Emergency PPKM on the Commuter Line KRL it only serves critical and essential sector workers in the agglomeration area, as evidenced by the possession of a Letter of Intent. Worker Registration Certificate (STRP) or similar certificate. Passengers who do not bring the letter will not be allowed to ride the KRL Commuter Line. The purpose of this research is to investigate how far the humanist paradigm of commuter line KRL services in DKI Jakarta during the Pandemic is through the Humanist Paradigm. The NPS seeks to persuade people to fulfill their responsibilities as citizens. The method used in this research is descriptive method, qualitative approach. With the number of informants as many as 10 (ten) people who were determined by using purposive sampling technique 3 people and accidental sampling 7 people. Data collection techniques used are observation, interviews and documentation. In addition, test the validity of the data using the Triangulation method. New public service (NPS) which places more emphasis on organizational humanism. A model of public service that recognizes that they interact with the government not only as customers but as citizens. The quality of public services today and the challenges in the future are expected to be able to contribute a little in improving the quality of public services.

Keywords: Public Service, Commuter line KRL, Humanist Paradigm, Quality, Emergency PPKM

Fulltext View|Download
Keywords: Public Service, Commuter line KRL, Humanist Paradigm, Quality, Emergency PPKM

Article Metrics:

  1. Taufqurokhman, A.ks., S.Sos., M.Si, Dr, Dr. Evi Satispi, SP.M.Si. 2018. Theory and Development of Public Service Management. South Tangerang. UMJ Press Abdul Mahsyar. 2011. Public service problems in Indonesia in the perspective of public administration Nopriadi Saputra. 2021.Contemporary management and leadership: A Scholarly Practitioner Perspective
  2. Akhmad Irkham Tamami.2020.Quality of Service in the Public Sector with NPS Perspective
  3. Bowman, James S., West, Jonathan P., Beck, Marcia A. 2010. Achieving Competencies in Public Service: The Professional Edge. New York: Routledge
  4. Daviddow, William H. & Bro Uttal. (1989). Total Customer Service. New York: Harper & Row Publisher, p. 19
  5. Denhardt, RB, Denhardt, JV, 2007: The New Public Service: Serving, Not Steering. England: ME Sharpe
  6. Denhardt, Janet V. and Denhardt, Robert B. 2007. The New Public Service: Serving, not Steering. New York: ME Sharpe. Inc
  7. Kotler, Philip. (2004). Marketing Management. Jakarta: PT Index, p. 49
  8. Kurniawan, 2016, Journal of Local Government Public Service Innovation, Faculty of Government Science, Lampung
  9. Omdusman of the Republic of Indonesia. 2015. Summary of 2015 ORI Compliance Research Results. http://www.ombudsman.go.id. Accessed on November 03, 2019
  10. Prasojo, Eko. 2008. Initiating the Law on Government Administration. Jakarta:
  11. Alliance of Independent Journalists (AJI)
  12. Rinaldi, 2102, Journal of analysis of the quality of public services, Studies at the General Bureau of the Regional Secretariat of North Sumatra Province
  13. Rusli, Budiman. 2004. Public Services in the Reformation Era. www.minded- rakyat.com. Accessed on 03 November 2019
  14. Sinambela, Lijan Poltak. 2008. Public Service Reform. Jakarta: PT Bumi Aksara
  15. Sinambela, Lijan P. Rochadi, Sigit. Ghazali, Rusman. Muksin, Ahmad. Setiabudi, Didit. Bhima, Djohan. and Syaifudin. (2006). Public Service Reform: Theory, Policy, and Implementation. Jakarta: Earth Literacy, p. 34
  16. The Future of Government. 2013. www.psrc.pwc.com. Accessed on November 05, 2019
  17. UNDP Global Center for Public Service Excellence. 2015. Work in the Public Service of the Future. Singapore
  18. Edelman Trust Barometer Global Report. 2016. www.slideshare.net. Accessed on November 04, 2019
  19. Allen (2016). Conceptualizing learning agility and investigating its nomological network
  20. Florida International University
  21. Abel, GJ, & Sander, N. (2014). Quantifying Global International Migration Flows. Science, 343(6178), 1520-1522. https://doi.org/10.1126/science.1248676 Gu, Z., Gu, L., Eils, R., Schlesner, M., & Brors, B. (2014). Circlize implements and enhances circular visualization in R. Bioinformatics, 30(19), 2811-2812.
  22. Task Force for the Acceleration of Handling COVID-19. (2020). Distribution Map. Retrieved June 4, 2020 from https://covid19.go.id/peta-sebaran
  23. Hisi, ANS, Macau, EEN, & Tiezé, LHG (2019). The role of mobility in epidemic dynamics. Physica A: Statistical Mechanics and its Applications, 526, 1-8. https://doi.org/10.1016/j.physa.2019.03.028
  24. Iriyanto, AM (2012). Homecoming and Cultural Rifts
  25. Lestari, F. (2019). Study of the Characteristics of Lebaran Homecoming Using Online Surveys. Journal of Land Transport Research, 21(1), 31-36. https://doi.org/10.25104/jptd.v21i1.1165
  26. Merler, S., & Ajelli, M. (2012). Human mobility and population heterogeneity in the spread of an epidemic. Procedia Computer Science, 1(1), 2237-2244. https://doi.org/10.1016/j.procs.2010.04.250
  27. Qi, W., Abel, GJ, Muttarak, R., & Liu, S. (2017). Circular visualization of China's internal migration flows 2010-2015. Environment and Planning, 49(11),2432- 2436
  28. https://doi.org/10.1177/0308518X17718375
  29. Somantri, GR (2007). Sociological Study of Homecoming Phenomenon. University Indonesia. http://staff.ui.ac.id/system/files/users/gumilar.r
  30. /publication/kompilasi-buku.pdf
  31. Biklen, Bogdan (1982:3) in Bungin. Burhan, Qualitative Research Methodology. (Jakarta: PT Raja Grafindo Persada, 2001) p.2-5
  32. Brannen, Julia. Integrating Qualitative & Quantitative Research Methods (Yogyakarta: Pustaka Pelajar, 2002). p.23
  33. Faozan, Harris. The Role of the Bureaucracy in Policy Management and the Existence of Public Services. (Jakarta: Center for Institutional Performance Studies, LAN, 2003). P.118
  34. Gaspersz Vincent. Service, Quality, and Satiaction, in Lukman Sampara. Service Quality Management. (Jakarta: STIA LAN press, 2004). P .10
  35. Gaspersz Vincent. Quality Management in the service industry. in Lukman Sampara. Service Quality Management. (Jakarta: STIA LAN press, 2004). P.9
  36. Patricia Patton. 2004. EQ- Wholehearted Service. in Lukman, Sampara. Service Quality Management (Jakarta: STIA LAN Press, 2004)
  37. Pasolong, Harbani. Theory of Public Administration. (Al-fabeta, 2014). p.132
  38. Surjadi, H. Development of Public Service Performance. (PT. Refika Aditama, 2012). p.50
  39. Angwyn, Marcel (2014). Thesis :Causal Map of Basuki Tjahaja Purnama (Ahok) Leadership in Improving the Quality of Public Services in DKI Jakarta Province. . Depok
  40. Ayu, Citra, Kasim, (2013). Thesis: Services for Handling of Transjakarta Busway Complaints. Faculty of Social and Political Sciences, University of Indonesia. Depok

Last update:

No citation recorded.

Last update:

No citation recorded.