Development Of The ‘Sipdes’ Village Correspondence Information System Towards Good Governance In The Village Of La'bo'

Abstract

This research focuses on the implementation of the web-based Village Correspondence Information System (SIPDES) in La’bo’ Village, North Toraja Regency, as a digital solution to address the persistent limitations of conventional public service delivery. SIPDES is specifically engineered to transform the bureaucratic correspondence process by providing a platform that allows community members to manage and submit letter requests using their smartphones, alongside the ability to perform independent status tracking, thereby eliminating the necessity of physical visits to the village office. The development of this system meticulously adhered to the structured Waterfall methodology. Functional validation was rigorously executed through extensive testing, starting with Black Box Testing, which successfully confirmed that all integrated system features operated precisely according to the predefined technical specifications. Furthermore, the subsequent User Acceptance Test (UAT), conducted with the intended end-users, yielded a highly positive aggregate average score of 85.6%. This strong result serves as a compelling indicator that the vast majority of users perceive SIPDES to be highly feasible and suitable for full-scale implementation. Ultimately, this success validates SIPDES's effectiveness in meeting both core operational requirements and user expectations. The successful deployment of this system is projected to significantly enhance overall service efficiency, transparency, and public service quality, consequently supporting the strategic realization of both e-government and Good Governance principles at the local village level.