ANALISIS KINERJA ORGANISASI PUBLIK DENGAN METODE ”BALANCED SCORECARD”

Abstract

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The change in social values in respect to globalization has played a major role in demanding freedom, fairness and basic human rights. By these means, the national government should refine the organizational performance and one of the most important thing is how to improve the performance measurement. Inspiring by Kaplan and Norton concepts, these performances should be developed in four perspectives such as financial, customer, internal process and learning and developing. These indicators should be interrelated by others and would appropriate in improving performance measurement.