DOI: https://doi.org/10.14710/gp.11.2.2026.%25p

Revitalisasi Pengelolaan Pariwisata Daerah melalui Pendekatan Kolaboratif Berbasis Komunitas di Pentadio Resort

*Sri Sunarti  -  Prodi Pariwisata, Universitas Muhammadiyah Gorontalo, Indonesia
Yanti Aneta  -  Department of Administrative Science, Universitas Negeri Gorontalo, Indonesia

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Abstract

This study aims to analyze the implementation of tourism management policy at Pentadio Resort, Gorontalo Regency, using a descriptive qualitative approach. Data were collected through interviews, observation, and documentation, and analyzed using public policy implementation models and the frameworks of Collaborative Governance (CG) and the Multi-Helix Collaboration Model (MHCM). The findings indicate that post-pandemic infrastructure conditions have deteriorated significantly, while coordination among policy actors remains suboptimal. The third-party management system improves operational efficiency but reduces local community participation. Major challenges include limited resources, weak regulatory synchronization, and ineffective policy communication. The integration of CG and MHCM models proves relevant to strengthening actor collaboration, enhancing institutional capacity, and supporting destination sustainability. The study contributes to the body of knowledge on public policy implementation in the tourism sector and offers practical implications for strengthening Destination Management Organizations (DMO), developing local tourism observatories, and integrating Sustainable Development Goals (SDGs) into regional policy evaluation.

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Keywords: policy implementation; Collaborative Governance; Multi-Helix Collaboration; tourism destination management; community empowerment; sustainable tourism

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