skip to main content

The Role of Job Satisfaction in Mediating Quality of Work Life, Work Motivation, and Leadership on Employee Performance Case Study at Fave Rembang Hotel

*Teguh Ariefiantoro  -  Doctoral Program of Economics, Diponegoro University, Indonesia
Edy Raharja  -  Department of Management, Diponegoro University, Indonesia
Suharnomo Suharnomo  -  Department of Management, Diponegoro University, Indonesia
Open Access Copyright 2025 JURNAL BISNIS STRATEGI

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Citation Format:
Abstract

The performance of a company is determined by the condition and behavior of its employees. The phenomenon that often occurs is that the performance of a company that has been so good can be disrupted, either directly or indirectly by various employee behaviors that are difficult to prevent from occurring. Human resources have a very important role in the organization, because human resources cause other resources to function and run. So important is the role of human resources, this factor is what determines the back and forth of the organization. The population in this study were employees of Fave Hotel Rembang. The sampling technique used in this research is non-probability sampling method. The results showed that the variables of Quality of Work Life, Work Motivation, Leadership and Job Satisfaction had a positive and significant effect on Employee Performance of Fave Hotel Rembang. The analysis methods used are Convergent Validity, Discriminant Validity, Composite Reliability and Inner Model. From the results of the research conducted, it shows that Work Motivation has a positive effect on employee performance, Quality of Work Life variables have a positive effect on employee performance, Leadership variables have a positive effect on employee performance, Work Motivation variables have a positive effect on job satisfaction, Quality of Work Life variables have a positive effect on job satisfaction, and Leadership variables have a positive effect on job satisfaction.

Fulltext View|Download
Keywords: Work Motivation, Quality of Work Life, , Leadership, Employee Performance, Job Satisfaction..

Article Metrics:

  1. Alfianika Maharani, D., Supriatin, D., Puspitawati, E., & Perwira Purbalingga, U. (2023). Pengaruh Motivasi Kerja Terhadap Kinerja Karyawan Pada PT. Hasta Pusaka Sentosa Purbalingga. Jurnal Media Ekonomi Dan Bisnis, 14(1), 66–77. https://tambara.e-journal.id/medikonis/index
  2. Asharini, N. A., Hardyastuti, S., & Irham, I. (2018). The Impact of Quality of Work Life and Job Satisfaction on Employee Performance of PT. Madubaru PG-PS Madukismo. Agro Ekonomi, 29(1), 146. https://doi.org/10.22146/ae.31491
  3. AlMazrouei, H. (2023). Empowerment leadership as a predictor of expatriates job performance and creative work involvement. International Journal of Organizational Analysis, 31(3), 837–874. https://doi.org/10.1108/IJOA-05-2021-2769
  4. Ayu Magdalena, O., Hermawati, A., & Ekonomi dan Bisnis, F. (2022). Analisis Pengaruh Quality of Work Life Terhadap Kinerja Yang Di Mediasi Organizational Citizenship Behavior. Agustus, 2(3)
  5. Dewi, P., Fikri, K., & Fitrio, T. (2019). The Effect of Work Motivation on Employees’ Performance Mediated by Job Satisfaction at Pt. Bank Rakyat Indonesia TBK Rengat Branch Office. International Journal of Scientific Research and Management, 7(09), 1344–1358. https://doi.org/10.18535/ijsrm/v7i9.em04
  6. Febianti, E., Wahyuni, N., Anggraeni, S. K., & Kurniawan, B. (2021). Industrial Engineering Advance Research & Application Pengaruh quality of work life selama masa pandemi Covid-19 terhadap produktivitas pegawai negeri sipil wanita di kota Cilegon. 7(1), 4–8
  7. Gautama, C., & Marchyta, N. K. (2022). Pengaruh Motivasi Kerja Terhadap Kepuasan Kerja Melalui Kesesuaian Kompensasi Pada CV. Opto Elektronik Di Kota Makassar. Agora, 10(2), 1–18
  8. Giri, M., Kirana, K. C., & Subiyanto, D. (2022). Analisa Pengaruh Quality of Work Life dan Motivasi Kerja Terhadap Kepuasan Kerja Karyawan. Jurnal Sosial Ekonomi Bisnis, 2(2), 71–83. https://doi.org/10.55587/jseb.v2i2.56
  9. Goni, H. G., Manoppo, W., & Rogahang, J. (2021). Pengaruh Motivasi Kerja terhadap Peningkatan Kinerja Karyawan pada PT. Bank Rakyat Indonesia Cabang Tahuna. Productivity, 2(4), 330–335. https://ejournal.unsrat.ac.id/v3/index.php/productivity/article/view/35047
  10. Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128
  11. Hajiali, I., Fara Kessi, A. M., Budiandriani, B., Prihatin, E., Sufri, M. M., & Sudirman, A. (2022). Determination of Work Motivation, Leadership Style, Employee Competence on Job Satisfaction and Employee Performance. Golden Ratio of Human Resource Management, 2(1), 57–69. https://doi.org/10.52970/grhrm.v2i1.160
  12. Handayani, S., & Khairi, M. (2022). Study On the Role of Quality Of Work Life and Leadership on Employee Performance. International Journal of Service Science …, 1(1), 24–27. http://ejournalisse.com/index.php/isse/article/view/6%0Ahttp://ejournalisse.com/index.php/isse/article/download/6/6
  13. Hasibuan, Febrianti, N. . (2020(. (2022). Pengaruh Motivasi Kerja Dan Pengalaman Keja Terhadap Produktivitas Karyawan d PT Surya Unggas Mandiri. E Library Unikom, 2019, 11–25. https://elibrary.unikom.ac.id/id/eprint/6140/8/UNIKOM_Rijal Musyadad Malawat_BAB II.pdf
  14. Japarudin, S., Aprilia, R. R., & Rachman, T. (2021). Kepemimpinan terhadap Kinerja Karyawan yang dimediasi Budaya Organisasi dan Komitmen. Jurnal Pengembangan Wiraswasta, 23(3), 175. https://doi.org/10.33370/jpw.v23i3.656
  15. Karoso, S., Riinawati, R., Ilham, R. N., Rais, R. G. P., & Latifa, D. (2022). Analyzing the Relationship of Work Environment and Quality of Work Life on Employee Performance: The Mediating Role of Organizational Commitment. Journal of Madani Society, 1(3), 167–173. https://doi.org/10.56225/jmsc.v1i3.140
  16. Kuswati, Y. (2020). The Effect of Motivation on Employee Performance. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(2), 995–1002. https://doi.org/10.33258/birci.v3i2.928
  17. Leitão, J., Pereira, D., & Gonçalves, Â. (2019). Quality of work life and organizational performance: workers’ feelings of contributing, or not, to the organization’s productivity. International Journal of Environmental Research and Public Health, 16(20), 1–18. https://doi.org/10.3390/ijerph16203803
  18. Lovell, S.E., Kahn, A.S., Anton, J., Davidsson, A., Dowling, E., Post, D. and Mason, C. (1999), “Does gender affect the link between organizational citizenship behavior and performance evaluation?”, Sex Roles, Vol. 41 Nos 5/6, pp. 469-478
  19. Maria, F., & Erin Soleha. (2022). Analisis Pengaruh Kepemimpinan Dan Pengembangan Karir Terhadap Kepuasan Kerja. Jurnal Ilmu Manajemen, Ekonomi Dan Kewirausahaan, 1(3), 78–85. https://doi.org/10.55606/jimek.v1i3.155
  20. Meinitasari, N. (2023). Pengaruh Motivasi Dan Disiplin Kerja Terhadap Kinerja Karyawan (Studi Kasus Pt. Karya Putra Grafika). Manajemen Dewantara, 7(1), 15–31
  21. Maryani, Y., Entang, M., & Tukiran, M. (2021). The Relationship between Work Motivation , Work Discipline and Employee Performance at the Regional Secretariat of Bogor City (disiplin kerja). International Journal of Social and Management Studies (IJOSMAS), 02 No. 02(02), 1–16. https://ijosmas.org/index.php/ijosmas/article/view/14
  22. Megawati, M., Hamdat, A., & Aida, N. (2022). Examining Linkage Leadership Style, Employee Commitment, Work Motivation, Work Climate on Satisfaction and Performance. Golden Ratio of Human Resource Management, 2(1), 01–14. https://doi.org/10.52970/grhrm.v2i1.86
  23. Moorman, R.H. and Blakely, G.L. (1995), “Individualism- collectivism as an individual difference predictor of organizational citizenship behaviour”, Journal of Organizational Behavior, Vol. 16 No. 2, pp. 127-142
  24. Muhiban, A., & Rosmansyah. (2022). Pengaruh Kompetensi Sumber Daya Manusia dan Pemanfaatan Teknologi Informasi Terhadap Kinerja Pegawai Kantor Kecamatan Padalarang Kabupaten Bandung Barat. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi), 8(2), 82–94. https://doi.org/10.35870/jemsi.v8i2.755
  25. Nguyen, P. T., Yandi, A., & Mahaputra, M. R. (2020). Factors That Influence Employee Performance: Motivation, Leadership, Environment, Culture Organization, Work Achievement, Competence and Compensation (A STUDY OF HUMAN RESOURCE MANAGEMENT LITERATURE STUDIES). DIJDBM: Dinasti International Journal Business Management, 1(4), 645–662. https://doi.org/10.31933/DIJDBM
  26. Nugroho, Y. A., Asbari, M., Purwanto, A., Basuki, S., Sudiyono, R. N., Fikri, M. A. A., Hulu, P., Mustofa, Chidir, G., Suroso, & Xavir, Y. (2020). Transformational Leadership and Employees’ Performance: the Mediating Role of Motivation and Work Environment. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 438–460. https://ummaspul.e-journal.id/Edupsycouns/article/view/507
  27. Organ, D.W. (1988), Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington Books, Lexington, MA
  28. Pancasila, I., Haryono, S., & Sulistyo, B. A. (2020). Effects of work motivation and leadership toward work satisfaction and employee performance: Evidence from Indonesia. Journal of Asian Finance, Economics and Business, 7(6), 387–397. https://doi.org/10.13106/jafeb.2020.vol7.no6.387
  29. Purba, K., & Sudibjo, K. (2020). The Effects Analysis of Transformational Leadership, Work Motivation and Compensation on Employee Performance in PT. Sago Nauli. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(3), 1606–1617. https://doi.org/10.33258/birci.v3i3.1091
  30. Putu Deasy Amelia Shanty, N., Gusti Ayu Dewi Adnyani, I., Kunci, K., & Kerja Koresponding, K. (2023). E-Jurnal Ekonomi Dan Bisnis Universitas Udayana Pengaruh Quality of Work Life Terhadap Kinerja Pegawai Dengan Kepuasan Kerja Sebagai Mediasi Pada Pegawai Dinas Sosial Kabupaten Karangasem. 12(03), 545–554. https://ojs.unud.ac.id/index.php/EEB/
  31. Rijal, A. F. N. (2020). Pengaruh Kompetensi Terhadap Kinerja Karyawan Melalui Kepuasan Kerja : Studi Literatur
  32. Retnowati, E., Kemarauwana, M., Lestari, U. P., Mardikaningsih, R., & Purwantiningsih, B. (2022). Employee Performance Development Through Work Ability, Motivation, and Leadership. International Journal of Service Science, 1(1), 11–15
  33. Setyaningrum, R. P., & Ekhsan, M. (2021). the Role of Job Satisfaction in Mediating the Influence of Quality of Work Life on Employee Performance. Management Research Studies Journal, 2(1), 44–54. https://doi.org/10.56174/mrsj.v2i1.369
  34. Saluy, A. B., Armansyah, S., Djamil, M., Mulyana, B., Pramudena, S. M., Rinda, R. T., & Endri, E. (2022). Motivation Moderating the Influence of Organizational Culture and Leadership on Employment Performance. WSEAS Transactions on Environment and Development, 18(June), 662–670. https://doi.org/10.37394/232015.2022.18.63
  35. Sari, N. P. R., Bendesa, I. K. G., & Antara, M. (2019). The Influence of Quality of Work Life on Employees’ Performance with Job Satisfaction and Work Motivation as Intervening Variables in Star-Rated Hotels in Ubud Tourism Area of Bali. Journal of Tourism and Hospitality Management, 7(1), 74–83. https://doi.org/10.15640/jthm.v7n1a8 BIMA : Journal of Business and Innovation Management, 3(1), 49–58.
  36. Spector, P.E. (2000), Industrial & Organizational Psychology; Research and Practice, 2nd edition, John Wiley & Sons, New York, NY
  37. Smith, C.A., Organd, W. and Near, J.P. (1983), “Organizational citizenship behavior: its nature and antecedents”, Journal of Applied Psychology, Vol. 68 No. 4, pp. 653-663
  38. Tarigan, J., Susanto, A. R. S., Hatane, S. E., Jie, F., & Foedjiawati, F. (2020). Corporate social responsibility, job pursuit intention, quality of work life and employee performance: case study from Indonesia controversial industry. Asia-Pacific Journal of Business Administration, 13(2), 141–158. https://doi.org/10.1108/APJBA-09-2019-0189

Last update:

No citation recorded.

Last update: 2025-08-11 16:32:31

No citation recorded.