Manajemen Informatika BSI Bandung
BibTex Citation Data :
@article{JMASIF31514, author = {Elga Wati and Dwiza Riana}, title = {Metode Fuzzy Service Quality (Servqual) untuk Pengukuran Kepuasan Mahasiswa terhadap Kualitas Layanan Siakad Online}, journal = {Jurnal Masyarakat Informatika}, volume = {7}, number = {1}, year = {2017}, keywords = {Fuzzy Service quality,Servqual, Sistem informasi Akademik Online}, abstract = {Pelayanan yang diberikan oleh sebuah organisasi menjadi komponen utama darikeberhasilan suatu penerapan sistem informasi. Pelayanan yang baik akan menghasilkankualitas yang baik. Kualitas dari sebuah sistem informasi dapat diukur denganmenggunakan metode Service Quality (Servqual). Metode ini menilai sebuah sisteminformasi dengan 5 aspek dimensi yaitu tangibels, realibility, responsiveness, assurancedan emphaty.Sistem Informasi Akademik (SIAKAD) online perlu dianalisis untukmengetahui tingkat kualitas pelayanan yang diberikan terhadap kepuasan mahasiswa.Hasil dari penelitian ini menunjukan bahwa terdapat hubungan antara pelayananSIAKAD yang diberikan dan berpengaruh terhadap kepuasan mahasiswa hal ini dapatdilihat dari hasil penelitian yang menunjukan dimensi tangibel mendapatkan hasil 3,628(tinggi), realibilitas mendapat hasil 3,703(tinggi) dan dimensi responsivenessmendapatkan hasil 3,899 (tinggi). Artinya bahwa pelayanan SIAKAD online dari ketigadimensi tersebut dinilai sangat baik. Sementara untuk dimensi assurance mendapatkanhasil 3,397 (sedang), dan emphaty mendapatkan hasil 3,472 (sedang). Artinya bahwapelayanan sistem informasi akademik online dari dua dimensi tersebut dinilai cukup baik,namun perlu ditingkatkan agar mendapatkan nilai sangat baik.}, issn = {2777-0648}, pages = {20--31} doi = {10.14710/jmasif.7.1.31514}, url = {https://ejournal.undip.ac.id/index.php/jmasif/article/view/31514} }
Refworks Citation Data :
Article Metrics:
Last update:
Last update: 2024-11-15 02:17:50
The authors who submit the manuscript must understand that the article's copyright belongs to the author(s) if accepted for publication. However, the author(s) grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. Authors should also understand that their article (and any additional files, including data sets, and analysis/computation data) will become publicly available once published under that license. See our copyright policy. By submitting the manuscript to Jmasif, the author(s) agree with this policy. No special document approval is required.
The author(s) guarantee that:
The author(s) retain all rights to the published work, such as (but not limited to) the following rights:
Suppose the article was prepared jointly by more than one author. Each author submitting the manuscript warrants that all co-authors have given their permission to agree to copyright and license notices (agreements) on their behalf and notify co-authors of the terms of this policy. Jmasif will not be held responsible for anything arising because of the writer's internal dispute. Jmasif will only communicate with correspondence authors.
Authors should also understand that their articles (and any additional files, including data sets and analysis/computation data) will become publicly available once published. The license of published articles (and additional data) will be governed by a Creative Commons Attribution-ShareAlike 4.0 International License. Jmasif allows users to copy, distribute, display and perform work under license. Users need to attribute the author(s) and Jmasif to distribute works in journals and other publication media. Unless otherwise stated, the author(s) is a public entity as soon as the article is published.
