BibTex Citation Data :
@article{JMKI73904, author = {Ai Susanti and Kurnia Dewi}, title = {ANALISIS EFISIENSI SISTEM PEMBAYARAN MANUAL DAN DIGITAL DI RUMAH SAKIT}, journal = {Jurnal Manajemen Kesehatan Indonesia}, volume = {13}, number = {2}, year = {2025}, keywords = {Keywords: hospital payment system, QRIS, digital transaction, cash payment, service efficiency}, abstract = { This study aims to compare and assess the efficiency of manual and digital payment methods used by hospital cashiers. The shift towards digitization in health service administration, has become more relevant due to the demand for faster, more accurate, and transparent transactions. This descriptive quantitative study used primary data on the average length of transactions as well as secondary data on the number of transactions per month at RSAU dr. M. Salamun Hospital in the months of March and April. In addition to a 40-second time saving compared to cash transactions, the results demonstrated that digital payments processed using QRIS have the potential to streamline services by reducing wait times, particulary during peak periods. QRIS usage increased during the two months under study, despite cash’s continued dominance. Full adoption is hampered, nevertheless, particularly in the pharmacy unit where there are issues with tax integration and insufficient corporate procedures. Both staff and younger patients reported that they favored digital methods since they were quick and easy, while elderly patients opted to stick with cash. The results of the study show that QRIS offers a more effective alternative. Nonetheless, wider implementation of QRIS requires technology integration and policy alignment. Future research should look at the effects of digital technologies on patient satisfaction and workflow optimization across various hospital departments. }, issn = {2548-7213}, pages = {185--190} doi = {10.14710/jmki.13.2.2025.185-190}, url = {https://ejournal.undip.ac.id/index.php/jmki/article/view/73904} }
Refworks Citation Data :
This study aims to compare and assess the efficiency of manual and digital payment methods used by hospital cashiers. The shift towards digitization in health service administration, has become more relevant due to the demand for faster, more accurate, and transparent transactions. This descriptive quantitative study used primary data on the average length of transactions as well as secondary data on the number of transactions per month at RSAU dr. M. Salamun Hospital in the months of March and April. In addition to a 40-second time saving compared to cash transactions, the results demonstrated that digital payments processed using QRIS have the potential to streamline services by reducing wait times, particulary during peak periods. QRIS usage increased during the two months under study, despite cash’s continued dominance. Full adoption is hampered, nevertheless, particularly in the pharmacy unit where there are issues with tax integration and insufficient corporate procedures. Both staff and younger patients reported that they favored digital methods since they were quick and easy, while elderly patients opted to stick with cash. The results of the study show that QRIS offers a more effective alternative. Nonetheless, wider implementation of QRIS requires technology integration and policy alignment. Future research should look at the effects of digital technologies on patient satisfaction and workflow optimization across various hospital departments.
Article Metrics:
Last update:
Last update: 2025-09-20 16:49:58
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to JMKI journal and Master’s Study Program in Public Health, Faculty of Public Health, Diponegoro University as the publisher of the journal. Copyright encompasses rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.
JMKI journal and Master of Public Health Study Program, Universitas Diponegoro and the Editors make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in JMKI journal are the sole and exclusive responsibility of their respective authors and advertisers.
The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form JMKI]. The copyright form should be signed originally and send to the Editorial Office in the form of original mail, scanned document or fax :
Farid Agushybana, S.KM., Ph.D (Editor-in-Chief)Editorial Office of Jurnal Manajemen Kesehatan IndonesiaMaster of Public Health Study Program, Universitas DiponegoroJl. Prof. Soedarto, Kampus Undip Tembalang, Semarang, Central Java, Indonesia 50275Telp./Fax: +62-24-7460044Email: hybana@gmail.com / jmki@live.undip.ac.id
Jurnal Manajemen Kesehatan Indonesia (e-ISSN: 2548-7213, p-ISSN: 2303-3622) is published by Master of Publich Health, Faculty of Public Health, Universitas Diponegoro under a Creative Commons Attribution 4.0 International License.
View statistics
