Evaluasi Keberhasilan Sistem Informasi Akademik dengan Pendekatan Model DeLone dan McLean

*Lala Meilani  -  IPB University, Indonesia
Arif Imam Suroso  -  IPB University, Indonesia
Lilik Noor Yuliati  -  IPB University, Indonesia
Received: 27 Jul 2020; Revised: 11 Oct 2020; Accepted: 15 Oct 2020; Published: 11 Nov 2020.
Open Access
Citation Format:
Abstract
Development of academic management needs will increasingly complex, therefore the development of academic information systems must be oriented to user satisfaction as a way to measure the success of the information system. This study aims to analyze the performance of the quality of academic information systems (SIAKAD) and analyze the factors that influence the use, user satisfaction and net benefits of SIAKAD at Sultan Ageng Tirtayasa University. The respondents used in this study consisted of three groups totaling 400 people. The model used in this research is the information system success model from DeLone and McLean. Descriptive analysis is used to explain respondents' perceptions and evaluations of the successful implementation of SIAKAD. SEM PLS analysis is used to analyze the factors that influence the successful implementation of SIAKAD at Sultan Ageng Tirtayasa University. SIAKAD users rated success at the semantic level and technical level included in the good category, while the success at the effectiveness level was still in the good enough category. Hypothesis testing results indicate that the quality of information system quality and service quality has a significant positive effect on the use and satisfaction of users, the use of a significant positive effect on user satisfaction, and the use and satisfaction of users has a positive and significant effect on the net benefits of SIAKAD.
Keywords: DeLone and McLean; Evaluation; Academic Information System Success

Article Metrics:

Article Info
Section: Research Articles
Language: EN
In Vol 10, No 2 (2020): Volume 10 Nomor 2 Tahun 2020
Statistics: 945 542
Others articles
Penggunaan Jaringan Syaraf Tiruan Backpropagation Untuk Seleksi Penerimaan Mahasiswa Baru Pada Jurusan Teknik Komputer Di Politeknik Negeri Sriwijaya Sistem Pemungutan Suara Elektronik Menggunakan Model Poll Site E-Voting Algoritma K-Means Clustering Untuk Pengelompokan Ayat Al Quran Pada Terjemahan Bahasa Indonesia Sistem Informasi Perpustakaan Berbasis Web Application Sistem Informasi Geografis Berbasis Web untuk Pemetaan Sebaran Alumni Menggunakan Metode K-Means Sistem Informasi Pengukuran Kinerja Pada Perkebunan Kelapa Sawit Dengan Menggunakan Metode Balanced Scorecard
  1. Ali, M., Ju, X. F., 2019. The antecedents of information system success in the banking industry. International Journal Of Management Science and Business Administration 5(5), 43-58
  2. Angelina, R.J., Hermawan, A., Suroso, A.I., 2019. Analyzing e-commerce success using DeLone and McLean Model. Journal of Information Systems Engineering and Business Intelligence 5(2), 156-162
  3. Arsyanur, M.R., Suroso, A.I., Sukmawati, A., 2019. Analysis of success factors implementation of state civil apparatus management information system. Jurnal Aplikasi Manajemen 17(3), 479-488
  4. Bailey, J. E., Pearson, S. W., 1983. Development of a tool for measuring and analyzing computer user satisfaction. Management Science 29(5), 530-545
  5. Bokhari, R. H., 2005. The relationship between system usage and user satisfaction: a meta-analysis. Journal of Enterprise Information Management 18(2), 211-234
  6. Davis, F.D., 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems 13(3), 319-340
  7. DeLone, W. H., McLean, E. R., 1992. Information systems success: The quest for the dependent variable. Information Systems Research 3 (1), 60-95
  8. DeLone, W.H., McLean, E.R., 2003. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems (19)4, 9-30
  9. DeLone WH, McLean ER. 2016. Information systems success measurement. Foundations and Trends in Information Systems. (2)1, 1–116
  10. Guimaraes, T., Igbaria, M., 1997. Assessing user computing effectiveness: An integrated model. Journal of End User Computing 9(2), 3-14
  11. Iivari, J., 2005. An empirical test of the DeLone-McLean model of information system success. Data Base for Advances in Information Systems 36(2), 8-21
  12. Jaafreh, A. B., 2017. Evaluation information system success: applied DeLone and McLean information system success model in context banking system in KSA. International Review of Management and Business Research 6(2), 829-845
  13. Kerta, J.M., Suryawan, A.D., 2013. Analysis of information system implementation in Binus university using Delone and Mclean information system success model and cobit framework. CommIT (Communication and Information Technology) Journal 7(1), 13-17
  14. Landrum, H.T., Prybutok, V.R., Strutton, D., Zhang, X., 2008. Examining the merits of usefulness versus use in an information service quality and information system success web-based model. Information Resources Management Journal 21(2), 1-17
  15. Molla, A., Licker, P., 2001. E-commerce systems success: An attempt to partially extend and respecify the Delone and Mclean model of IS success. Journal of Electronic Commerce Research 2(4), 131-141
  16. Muliawan B., 2011. Rancang bangun sistem informasi akademik berbasis web. [internet]. [diakses pada: 2020 Januari 8]. Online : http://eprints.undip.ac.id/25934/1/ML2F098597.pdf
  17. Nauli, S.B., 2015. Kajian efektivitas sistem informasi akademik universitas Mercu Buana. Jurnal Ilmiah FIFO 7(2), 109-115
  18. Nguyen, T.D., Nguyen, T.M., Cao, T.H., 2015. Information systems success: A literature review. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) LNCS 9446, 242–256
  19. Novalendo, F., Syarief, R., Suroso, A.I., 2018. Measurement of Success in the integrated prescribing information system at Ananda Bekasi Hospital. Indonesian Journal of Business and Entrepreneurship 4(3), 282-290
  20. Nusantara, P.D., Gayatri, N.A.G., Suhartana, M., 2018. Combining two models of successful information system measurement. Telkomnika (Telecommunication Computing Electronics and Control) 16(4), 1793-1800
  21. Parasuraman, A., Zeithaml, V.A, Berry, L.L., 1988. Servqual: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64(1), 12-40
  22. Rahmat, A., Seminar, K.B., Suroso, A.I., 2019. Evaluasi keberhasilan e-learning dalam perspektif sistem informasi (studi kasus Universitas Terbuka). Jurnal Aplikasi Bisnis Dan Manajemen 5(3), 373-384
  23. Seliana, N., Suroso, A.I., Yuliati, L.N., 2020. Evaluation of e-learning implementation in the university using DeLone and McLean success model. Jurnal Aplikasi Manajemen 18(2), 345-352
  24. Sirsat, S.S., Sirsat, M.S., 2016. A Validation of The Delone and Mclean model on the educational information system of the Maharashtra State (India). International Journal of Education and Learning Systems 1, 9-18
  25. Suaryana, I.G.N.A., Damayanthi, E., Merkusiwati, L., 2017. Kualitas dan kepuasan pengguna terhadap sistem informasi akademik berbasis web. Jurnal Ilmiah Akuntansi Dan Bisnis 11(2), 84-90
  26. Sultono, S., Seminar, K.B., Erizal, E., 2016. Analysis on academic information system quality toward user satisfaction. Bisnis & Birokrasi Journal 22(2), 122-129
  27. Tajuddin, M., 2015. Modification of Delon and McLean model in the success of information system for good university governance. Turkish Online Journal of Educational Technology 14(4), 113-123
  28. Utami, A.W., Samopa, F., 2013. Analisa kesuksesan sistem informasi akademik di perguruan tinggi dengan menggunakan d & m is success model (studi kasus: ITS Surabaya). Jurnal Sistem Informasi 4(5), 294-309
  29. Zaied, A.N.H., 2012. An integrated success model for evaluating information system in public sectors. Journal of Emerging Trends in Computing and Information Sciences 3(6), 814-825
  30. Zulfan, Z., 2018. An information system success model for cloud computing in information technology project. Cyberspace: Jurnal Pendidikan Teknologi Informasi 2(1), 18-36

Last update: 2021-05-10 04:03:45

No citation recorded.

Last update: 2021-05-10 04:03:45

No citation recorded.

Penulis yang mengirimkan naskah harus memahami dan menyetujui bahwa jika diterima untuk dipublikasikan, hak cipta dari artikel adalah milik JSINBIS dan Universitas Diponegoro sebagai penerbit jurnal.

Hak cipta (copyright) meliputi hak eksklusif untuk mereproduksi dan memberikan artikel dalam semua bentuk dan media, termasuk cetak ulang, foto, mikrofilm dan setiap reproduksi lain yang sejenis, serta terjemahan. Penulis mempunyai hak untuk hal-hal berikut:

  1. menggandakan seluruh atau sebagian materi yang dipublikasikan untuk digunakan oleh penulis sendiri sebagai bahan pengajaran di kelas atau bahan presentasi lisan dalam berbagai forum;
  2. menggunakan kembali sebagian atau keseluruhan materi sebagai bahan kompilasi bagi karya tulis penulis;
  3. membuat salinan dari bahan yang dipublikasikan untuk didistribusikan di lingkungan institusi tempat penulis bekerja. 

JSINBIS dan Universitas Diponegoro serta Editor melakukan segala upaya untuk memastikan bahwa tidak ada data, pendapat atau pernyataan yang salah atau menyesatkan yang dipublikasikan di jurnal ini. Isi artikel yang diterbitkan di JSINBIS adalah tanggung jawab tunggal dan eksklusif dari masing-masing penulis.