DOI: https://doi.org/10.21456/vol14iss4pp385-391

Evaluasi Pengalaman Pengguna Pada Learning Management System Menggunakan Metode User Experience Questionnaire

Bambang Dwi Wijanarko orcid  -  Bina Nusantara University, Semarang, Indonesia, Indonesia
*Riyan Leandros orcid  -  Bina Nusantara University, Jakarta, Indonesia, Indonesia
Dina Ftiria Murad orcid  -  Information Systems Department, Binus Online Learning, Bina Nusantara University, Jakarta, Indonesia, Indonesia
Open Access Copyright (c) 2024 JSINBIS (Jurnal Sistem Informasi Bisnis)

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Abstract

The purpose of this study was to conduct a survey to assess the performance of the Learning Management System (LMS). This is done related to the need to evaluate its use by users. This study used the User Experience Questionnaire (UEQ) method regarding (1) attractiveness, (2) clarity, (3) efficiency, (4) reliability, (5) stimulation, and (6) novelty. The survey was conducted online via a Google form and had 164 participants. The benchmark results show that all criteria are above the average, but the UEQ scale for novelty is the lowest at 0.87, while attractiveness is 1.44, pragmatic quality is 1.37, and hedonic quality is 1.05. Therefore, it is suggested that the learning management system be improved through interactive learning styles, such as live discussions in LMS, integration with other technologies, updating artificial intelligence and big data-based technologies, and adapting to the metaverse, while maintaining the attractiveness and identity of the platform through design. rework color schemes, content, including engaging videos and gamification, and implement live chat with lecturers to overcome time constraints during video conferencing.

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Keywords: LMS; UEQ; User Experience Questionnaire

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Language : ID
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