BibTex Citation Data :
@article{pwk7783, author = {Yani Yuliani and Mardwi Rahdriawan}, title = {Kinerja Pelayanan Air Bersih Berbasis Masyarakat di Tugurejo Kota Semarang}, journal = {Jurnal Pembangunan Wilayah dan Kota}, volume = {10}, number = {3}, year = {2014}, keywords = {clean water; community-based; service performance}, abstract = {PDAM water service by only 50 % to 10 % for urban and rural, to accelerate the fulfillment of the need for clean water, need to involve the private sector and communities. This study aims to assess the performance of community-based water services in Tugurejo. Analysis of performance in terms of aspects operational, finance, administration and customer satisfactio. The method of research used is a mixture methods (mixed methods), which combines the methods, techniques of data collection, and quantitative and qualitative data analysis. The results of the performance evaluation study covers aspects operasioanl organizers, finance and administration assessed predicate 'good', and \"Developing Capable\", means they were able to maintain the consistency and quality of water, capable of generating a profit to run operations, maintain the assets, pay the loan obligations; and managers are able to maintain the sustainability of water services to customers. Performance assessment of the customer, customer satisfaction was assessed by the quality of water services. The value of customer satisfaction index (Customer statisfaction Index) is 78.34 % in the category of \"satisfied\", meaning that almost all customers satisfied with the service quality attributes of water service providers, although not all of the appropriate customer expectations.}, issn = {2597-9272}, pages = {248--264} doi = {10.14710/pwk.v10i3.7783}, url = {https://ejournal.undip.ac.id/index.php/pwk/article/view/7783} }
Refworks Citation Data :
Article Metrics:
Last update:
Sosialisasi Sumur Resapan dan Bioswale Upaya Meminimalisir Genangan di Desa Arisan Buntal, Kayu Agung, Sumatera Selatan
Prediction of Clean Water Needs in Surabaya Using the Time - Series Neural Network Method
Last update: 2024-12-11 22:32:27
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Pembangunan Wilayah dan Kota (JPWK journal) and Department of Urban and Regional Planning, Universitas Diponegoro as publisher of the journal. Copyright encompasses rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.
JPWK journal and Department of Urban and Regional Planning, Universitas Diponegoro and the Editors make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in JPWK journal are the sole and exclusive responsibility of their respective authors and advertisers.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
JPWK_statistic
Departemen Perencanaan Wilayah dan Kota
Fakultas Teknik - Universitas Diponegoro
Jl. Prof. Soedarto, SH., Tembalang, Semarang, Indonesia 50275
Telp. (024) 7640054