ANALISIS HUBUNGAN BERBAGAI DIMENSI KUALITAS DENGAN KINERJA PERUSAHAAN PADA INDUSTRI MANUFAKTUR

Budhi Cahyono

doi:10.14710/jbs.5.3.1-11

@article{JBS14261, author = {Budhi Cahyono}, title = {ANALISIS HUBUNGAN BERBAGAI DIMENSI KUALITAS DENGAN KINERJA PERUSAHAAN PADA INDUSTRI MANUFAKTUR}, journal = {JURNAL BISNIS STRATEGI}, volume = {5}, number = {3}, year = {2017}, keywords = {customer satisfaction, employee satlsfaction, industry quality and corporate performance}, abstract = { This research is designed to fest the assoslatlon between quality dimensions (customer satisfaction/ CS, employee satisfadion/ES, industry quality/IQ\} and corporate performance/CP. The data were collected from manufacturing firms in Semarang, and grouped into two size, include big corporate and middle corporate. There are I 04 corporates were participating in this study. They are 57 big corporates and 47 middle corporates as sample. Based on literature review and theory, we make six hypotheses. The firs three hypotheses there are significant correlation between quality dimensions and corporate performance between quality dimensions and corporate performance for the middle corporates. Alf item used in this research, we based on 7-poinf likert scale. The relationship between quality dimensions and five items of corporate performance was investigated by correlation analysis. Discriminant analysis was conducted to differentiate the size of corporate. The measure instrument used for the three quality dimensions and corporate performance are show to b valid (except price/CS) and reliable. The result of correla- tion onalysb show that the big corporates tend have more widely a positif correlation between quaflty dlmentlons and cop orate performance than middle corporates. From the discriminant analysis, there are five independent variables (items) that have more discriminant power in the analysis, absenteeism (ES), consumer preference (IQ), turnover (ES), market place quality (IQ) and promotion (ES). }, issn = {2580-1171}, pages = {1--11} doi = {10.14710/jbs.5.3.1-11}, url = {https://ejournal.undip.ac.id/index.php/jbs/article/view/14261} }

To have their manuscript accepted and published by Jurnal Bisnis Strategi, authors must complete the review process. Articles in Jurnal Bisnis Strategi are published under the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0), allowing readers to view, share, and adapt the material, including for commercial purposes, under the following conditions:

Attribution: Proper credit must be given to the authors, a link to the license must be provided, and any changes made must be indicated. This must be done in a reasonable way, but not in a manner that suggests the original author or licensor endorses your use.
ShareAlike: If you remix, transform, or build upon the work, your contributions must be distributed under the same license as the original.
No Additional Restrictions: You cannot impose legal terms or technological measures that restrict others from using the material as permitted by the license.

The copyright of the articles is assigned to the author(s), and they retain rights to the published work. Both the Editorial Team of Jurnal Bisnis Strategi and the author(s) work together to ensure that no errors, either in data or statements, are present in the published articles. Authors submitting to this journal agree to the following terms:

Authors retain copyright and grant the journal the right of first publication, with the work being licensed under the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0), which allows others to share the work, provided the authorship and initial publication in the journal are acknowledged.
The journal permits authors to maintain copyright and publishing rights without restrictions.
Authors are free to enter into separate agreements for the non-exclusive distribution of the journal's published version, such as posting it in an institutional repository or publishing it in a book, as long as the initial publication in the journal is acknowledged.
Authors are encouraged to share their work online (e.g., on personal websites or institutional repositories) before and during the submission process, as this can foster academic exchange and increase citation opportunities.