skip to main content

Pengaruh Gaya Kepemimpinan Terhadap Disiplin Dokter dalam Ketepatan Waktu Pelayanan Sesuai Standar Pelayanan Minimal (SPM) Rawat Jalan di Rumah Sakit Umum Daerah K.R.M.T Wongsonegoro Tahun 2018

*Roosmalia Isdiani  -  RSUD KRMT Wongsonegoro Semarang, Indonesia
Sudiro Sudiro  -  Fakultas Kesehatan Masyarakat, Universitas Diponegoro, Indonesia

Citation Format:
Abstract

Doctor discipline of on time outpatient service is one of the major complaint from the community as well as hospital management. Doctor presence in outpatient service still have not meet the requirement of minimal standard service which is at 08.00 a.m. Leadership style in hospital management has a great effect on enforcement of doctor discipline on time of outpatient service.

Objective of this study is to identify leadership styles applied and which one is the most frequently used by the leader of RSUD K.R.M.T. Wongsonegoro which influenced doctor discipline on time service of outpatient service.

This study is a qualitative study. Data collection was conducted using indeepthinterview of 3 (three) specialist doctors assigned as main informan and 3 (three) triangulated respondents, namely: hospital director, chief of medical services and head of outpatient sevices.

Result of this study shows there are several leadership style applied: auotocratic, democratic, transactional and tranformasional. The most frequently used leadership style which influenced doctor discipline in time of outpatient service are: 1. Ttransformational in which the leader encourage, inspire and appreciate doctor, so the doctors implement policy from the hospital leader because they were appreciated, 2. Transactional in the form of reward and punishment so the doctors implement policy because they were expect reward if they carry out the task well.

Fulltext View|Download
Keywords: leadership style; doctor; discipline

Article Metrics:

  1. Kuntjoro T dan Djasri H. Standar Pelayanan Minimal Rumah Sakit sebagai Persyaratan Badan Layanan Umum dan Sarana Peningkatan Kinerja. Jurnal Manajemen Pelayanan Kesehatan; 2007
  2. Menteri Kesehatan Republik Indonesia. 2008. Keputusan Menteri Kesehatan Nomor 129/Menkes/SK/ II/2008 tentang Standar Pelayanan Minimal Rumah Sakit. Jakarta: Departemen Kesehatan Republik Indonesia; 2008
  3. Pemerintah Kota Semarang. 2009. Peraturan Walikota Semarang Nomor 19 C tentang Standar Pelayanan Minimal Rumah Sakit Umum Daerah Kota Semarang. Semarang: Pemerintah Kota Semarang; 2009
  4. CV. Maju Barokah. Laporan Survey Indeks Kepuasan Masyarakat Tahap I di RSUD K.R.M.T. Wongsonegoro Kota Semarang Tahun 2017
  5. CV. Maju Barokah. Laporan Survey Indeks Kepuasan Masyarakat Tahap II di RSUD K.R.M.T. Wongsonegoro Kota Semarang Tahun 2017
  6. Bidang Pelayanan Medik dan Penunjang Medik RSUD K.R.M.T. Wongsonegoro. 2017. Laporan Bidang Pelayanan Medik RSUD K.R.M.T. Wongsonegoro Bulan Mei 2017
  7. Bidang Pelayanan Medik dan Penunjang Medik RSUD K.R.M.T. Wongsonegoro. 2017. Laporan Bidang Pelayanan Medik RSUD K.R.M.T. Wongsonegoro Bulan Juni 2017
  8. Bidang Pelayanan Medik dan Penunjang Medik RSUD K.R.M.T. Wongsonegoro. 2017. Laporan Bidang Pelayanan Medik RSUD K.R.M.T. Wongsonegoro Bulan Juli 2017
  9. Jaya KYP dan Adnyani IGAD. Pengaruh Gaya Kepemimpinan terhadap Disiplin Kerja Pegawai di Dinas Balai Bahasa Provinsi Bali. E-Jurnal Manajemen Unud; 2015
  10. Herlambang S dan Murwani A. Cara Mudah Memahami Manajemen Kesehatan dan Rumah Sakit. Yogyakarta: Gosyen Publishing; 2012
  11. Mulyadi D. Perilaku Organisasi dan Kepemimpinan Pelayanan. Bandung: CV. Alfabeta; 2015
  12. Umam K. Manajemen Organisasi. Bandung: Pustaka Setia; 2015
  13. Handoko H dan Reksohadiprojo S. Teori dan Perilaku Organisasi Perusahaan. Jakarta: Bumi Aksara; 2003
  14. Purwanto N. Psikologi Pendidikan. Bandung: PT Remaja Rosdakarya; 2011
  15. Rahim WI, Junaid dan Afa JR. Hubungan Gaya Kepemimpinan Direktur Rumah Sakit dengan Kinerja Pegawai di Rumah Sakit Umum Daerah Kota Baubau Tahun 2016. Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat. 2016
  16. Bass BM, Avolio BJ and Jung DI. Re-Examining the Components of Transformational and Transactional Leadership Using the Multifactor Leadership Questionnaire. Journal of Occupational and Organizational Psychology; 1999
  17. Setiawan BA dan Muhith A. Transformational Leadership. Jakarta: Raja Grafindo Persada; 2012
  18. Sedarmayanti. Sumber Daya Manusia dan Produktivitas Kerja. Bandung: CV Maju; 2010
  19. Pidekso YS dan Harsiwi. Hubungan Kepemimpinan Transformasional dan Karateristik Personal Pemimpin. Jurnal Kinerja; 2001

Last update:

No citation recorded.

Last update: 2024-04-24 23:51:52

No citation recorded.