DOI: https://doi.org/10.21456/vol7iss1pp66-72

Perancangan Model Data Flow Diagram Untuk Mengukur Kualitas Website Menggunakan Webqual 4.0

*Karina Hapsari  -  Progma Studi Manajemen Bisnis Telkomunikasi dan Informatika, Fakultas Ekonomi dan Bisnis, Universitas Telkom, Indonesia
Yudi Priyadi  -  Universitas Telkom
Open Access Copyright (c) 2017 JSINBIS (Jurnal Sistem Informasi Bisnis)

Citation Format:
Abstract

The more competition the e-commerce company and the development of technology company in Indonesia, website of Zalora Indonesia traffic rank declining. Measuring the quality of website by using WebQual 4.0 will help manage the web to be able to adjust the quality of the web with user perception.  The research aims to make design of Data Flow Diagram model to measure website quality using WebQual 4.0 based on user satisfaction variable. A case study was conducted on the Zalora Indonesia website. Data Flow model is used to make design of system model recommendation, while WebQual 4.0 method is used to measure website quality to user satisfaction. The research data using primary data in the form of questionnaires involving 384 respondents in the city of Bandung who had transacted on the website Zalora Indonesia. Data analysis technique applies descriptive analysis. Based on the research result on the quality of the website Zalora Indonesia, simultaneous positive and significant impact on user satisfaction Zalora Indonesia website. t test result showed that three variables partially have a posotive impact on user satisfaction Zalora Indonesia website is usability quality, information quality and service interaction quality, with Information quality variable has largest impact. Therefore, the modeling system using the Context Diagram-Data Flow Diagram focused on information quality variable.

 

Fulltext View|Download
Keywords: Data Flow Diagram; WebQual 4.0; User Satisfaction; Website Quality
Funding: Universitas Telkom

Article Metrics:

Article Info
Section: Research Articles
Language : ID
Recent articles
Sistem Optimasi Inventory Berbasis Layanan Web Di PT Pelita Biru Penerapan Metode Economical Order Quantity Untuk Sistem Stok Barang Penggudangan dengan menggunakan teknologi Radio Frequency Identification Perancangan Model Data Flow Diagram Untuk Mengukur Kualitas Website Menggunakan Webqual 4.0 More recent articles
Most cited articles
Metode Jaringan Syaraf Tiruan Untuk Prediksi Performa Mahasiswa Pada Pembelajaran Berbasis Problem Based Learning (PBL) Implementasi Algoritma K-Nearest Neighbor Sebagai Pendukung Keputusan Klasifikasi Penerima Beasiswa PPA dan BBM Sistem Deteksi Retinopati Diabetik Menggunakan Support Vector Machine Penerapan Model Promosi Berbasis Web Captive Portal Hotspot dengan Manajemen Terpusat Algoritma K-Means Clustering Untuk Pengelompokan Ayat Al Quran Pada Terjemahan Bahasa Indonesia More cited articles
  1. Alexa, 2016. Rank dan Jumlah Pengunjung Pada E-commerece di Indonesia Tahun 2016. http://www.alexa.com (24 Februari 2017)
  2. Alhasanah, J. U., 2014. Pengaruh Kegunaan, Kualitas Informasi dan Kualitas Interaksi Layanan WEB E-commerce Terhadap Keputusan Pembelian Online (Survei pada koknsumen www.getscoop.com). Jurnal Administrasi Bisnis, 15(2)
  3. Asosiasi Penyelenggara Jasa Internet Indonesia. (2014). Profil Pengguna Internet Indonesia 2014. apjii.or.id ([12 April 2016)
  4. Barnes, S.J., R.T. Vidgen, R.T., 2011. An Evaluation of Cyber-Bookshops: The WebQual Method. International Journal of Electronic Commerce, 6, 6-25
  5. Furkonudin, F., Suryadi, E., Darmanto, D. (2016). Evaluasi Kualitas Layanan Website E-commerce Blibli.com Menggunakan Metode WebQual 4.0 Terhadap Keputusan Pembelian Online. Seminar Nasional Teknologi informasi dan Multimedia4(1), 2-3
  6. Kementrian Komunikasi dan Informatika RI, (2016. Klasifikasi Produk yang dibeli Secara Online pada Tahun 2015. http://statistik.kominfo.go.id (25 Oktober 2016)
  7. Kotler, P., Keller, K., 2012. Marketing Management (Edisi 14). United States : Pearson
  8. Marketing.co.id : Portal Lengkap Dunia Marketing., 2014. Zalora Ubah Model Bisnis E-commerce Indonesia. http://www.marketing.co.id/ (10 Maret 2016)
  9. Rosita, P., Rahmadani, E., Wijaya, A., 2014. Benchmarking Website E-commerce Menggunakan Teknik Pengukuran WEBQUAL. Seminar Nasional Teknologi Informasi dan Komunikasi
  10. Priyadi, Y., 2014. Kolaborasi SQL & ERD Dalam Implementasi Database (Edisi 1). Penerbit Andi Yogyakarta
  11. Priyadi, Y., Irawan, H., 2014. Development of Database on Preservation of Digital Information through Model Open Archives Information System (OAIS) in Library of Telkom University. International Journal of Basic and Applied Science, 3(4) : 52-64
  12. Rosita, P., Rahmadani, E., Wijaya, A., 2014. Benchmarking Website E-commerce Menggunakan Teknik Pengukuran WEBQUAL. Seminar Nasional Teknologi Informasi dan Komunikasi
  13. Sastika, W., (2016). Analisis Pengaruh Kualitas Website (WEBQUAL 4.0) Terhadap Keputusan Pada Website E-commerce Traveloka (Studi Kasus: Pengguna Traveloka di Kota Bandung Tahun 2015). Seminar Nasional Teknologi Informasi dan Komunikasi 2016 (SENTIKA 2016)
  14. Sugiyono. (2014). Metode Penelitian Manajemen (Edisi kedua). Bandung : Alfabeta
  15. Yourdon. (2006). Just Enough Structured Analysis. Online : ( www.yourdon.com) [Oktober 2016]
  16. Yoedo, P., Sulistiowati S., Julianto L., 2016. Analisis Pengaruh Kualitas Website Terhadap Kepuasan Pengguna Berdasarkan Metode WEBQUAL 4.0 Pada Website Hotel 88, Jurnal JSIKA , 5(1)

Last update:

  1. Use of a Mobile-Based Online Public Complaint System in Kebun Kelapa Village

    Zuhri Ramadhan, Iskandar, Heri Kurniawan. International Journal Of Computer Sciences and Mathematics Engineering, 2 (2), 2023. doi: 10.61306/ijecom.v2i2.26

  2. Monitoring Application for Student Activity Units Administration Data of Nurul Jadid University Based on Android

    M Syafiih, Nadiyah, Matlubul Khairi. Transactions on Informatics and Data Science, 1 (2), 2024. doi: 10.24090/tids.v1i2.12233

  3. Implementation of supply chain business application through business model canvas and waterfall framework collaborations for fish farmers SMEs in ulekan market bandung

    Y Priyadi, A Prasetio. Journal of Physics: Conference Series, 978 , 2018. doi: 10.1088/1742-6596/978/1/012021

  4. User Satisfaction Analysis of Pikobar Covid19 Website Using the Webqual Method

    Dinar Ismunandar, Yanto, Dwiza Riana, Fatmawati, Hylenarti Hertyana, Vito Triantori. Journal of Physics: Conference Series, 1641 (1), 2020. doi: 10.1088/1742-6596/1641/1/012029

  5. Revolutionizing Tuberculosis Treatment Adherence through a Web-Based Reminder System

    Nadia Falakhis Salsabilah, Irwan Alnarus Kautsar. Academia Open, 9 (1), 2024. doi: 10.21070/acopen.9.2024.7108

  6. Macro excel (VBA) implementation in designing booking information systems in uniform convection (Case Study: Kholidi Taylor SME, Medan Denai)

    Aulia Ishak, Rosnani Ginting, Tasya Amalia. IOP Conference Series: Materials Science and Engineering, 1003 (1), 2020. doi: 10.1088/1757-899X/1003/1/012019

Last update: 2025-05-24 10:22:44

  1. An Analysis and Measurement of Website Quality Using WebQual 4.0 and Importance Performance Analysis (IPA) Method (A Case Study of Kemiriamba Village Brebes)

    Faqih H.. Journal of Physics: Conference Series, 127 (1), 2020. doi: 10.1088/1742-6596/1641/1/012096

  2. Implementation of supply chain business application through business model canvas and waterfall framework collaborations for fish farmers SMEs in ulekan market bandung

    Y Priyadi, A Prasetio. Journal of Physics: Conference Series, 978 , 2018. doi: 10.1088/1742-6596/978/1/012021

  3. User Satisfaction Analysis of Pikobar Covid19 Website Using the Webqual Method

    Dinar Ismunandar, Yanto, Dwiza Riana, Fatmawati, Hylenarti Hertyana, Vito Triantori. Journal of Physics: Conference Series, 1641 (1), 2020. doi: 10.1088/1742-6596/1641/1/012029