DOI: https://doi.org/10.21456/vol10iss1pp122-130

Usability Evaluation Aplikasi Berbasis Website dengan Menggunakan Metode Importance Performance Analysis

*Putra Fajar Alam  -  Universitas Telkom, Indonesia
Sari Wulandari  -  Universitas Telkom, Indonesia
Open Access Copyright (c) 2020 JSINBIS (Jurnal Sistem Informasi Bisnis)

Citation Format:
Abstract

The Ministry of Environment and Forestry provides an appeal to waste banks to use online systems in managing waste bank activities. The online system referred to is the online waste management system through the banksampah.id account. However, the level of activity of garbage banks in using the online system is relatively low (36.46%). Besides, in 2019, the Bandung City DLH has used banksampah.id as an application in evaluating the performance of waste banks. Therefore, this study was conducted aiming to evaluate the level of usability of banksampah.id so that it can be known aspects of banksampah.id that need to be improved. Evaluation of usability level is carried out using the Importance Performance Analysis (IPA) method. The usability evaluation results show that there are 7 usability attributes in the "Concentrate Here" category, 10 usability attributes in the "Keep Up The Good Work" category, 8 usability attributes in the "Low Priority" category and 9 usability attributes in the "Possible Overkill" category. Improvements to usability banksampah.id focus on 7 attributes categorized as "Concentrate Here" namely (1) availability of procedures for the use of various applications, (2) procedures for using applications that have been available easily understood by users, (3) completeness of customer profile, (4) availability of up-to-date customer data, (5) speed in data processing, (6) availability of communication features between Garbage Banks, and (7) availability of communication features between Garbage Banks and collectors.

Note: This article has supplementary file(s).

Fulltext View|Download |  Research Instrument
CTA Agreement
Subject
Type Research Instrument
  Download (399KB)    Indexing metadata
Keywords: Usability Evaluation; IPA; Waste Bank ; Online Waste Management System; Web Usability

Article Metrics:

Article Info
Section: Research Articles
Language : EN
Recent articles
Sistem Informasi Monitoring Skripsi Berbasis Web (Studi Kasus: Prodi Akuntansi Universitas Mercu Buana) Pemanfaatan Metode Association Rules dan Holt-Winter Multiplicative untuk Meningkatkan Peluang Penjualan Obat Pertanian Analisis Faktor E-Learning Readiness dengan Menggunakan Principal Component Analysis More recent articles
Most cited articles
Implementasi Metode Promethee Dan Borda Dalam Sistem Pendukung Keputusan Pemilihan Lokasi Pembukaan Cabang Baru Bank Performance Dashboard pada Rumah Sakit Islam Algoritma K-Means Clustering Untuk Pengelompokan Ayat Al Quran Pada Terjemahan Bahasa Indonesia Review: Implementasi Holap Untuk Optimasi Query Sistem Basis Data Terdistribusi Dengan Pendekatan Algoritma Genetik Sistem Informasi Penyebaran Penyakit Demam Berdarah Menggunakan Metode Jaringan Syaraf Tiruan Backpropagation More cited articles
  1. Al Jahwari, D. S., Sirakaya-Turk, E., Altintas, V., 2016. Evaluating communication competency of tour guides using a modified importance-performance analysis (MIPA). International Journal of Contemporary Hospitality Management, 28(1), 195–218
  2. Baqiroh, N. F.A.B., 2019. Timbulan Sampah Nasional Capai 64 juta ton per Tahun
  3. Bi, J. W., Liu, Y., Fan, Z. P., Zhang, J., 2019. Wisdom of crowds: Conducting importance-performance analysis (IPA) through online reviews. Tourism Management, 70(September 2018), 460–478
  4. Boley, B. B., McGehee, N. G., Tom Hammett, A.L., 2017. Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective. Tourism Management, 58, 66–77
  5. Canziani, B. F., Welsh, D.H.B., 2016. Website quality for SME wineries : measurement insights
  6. Carlos, V.S., Rodrigues, R.G., 2012. Web site quality evaluation in Higher Education Institutions. Procedia Technology, 5, 273–282
  7. FORDA, 2015. Inovasi Pengembangan Bank Sampah Online
  8. Hasan, L., 2014. Evaluating the Usability of Educational Websites Based on Students’ Preferences of Design Characteristics. International Arab Journal of E-Technology, 3(3), 178–193
  9. Hua, J., Chen, W.Y., 2019. Prioritizing urban rivers’ ecosystem services: An importance-performance analysis. Cities, 94(August 2018), 11–23
  10. Li, X., Zhou, X.L., 2016. Usability-Oriented Designing in Community Health Management App. Conferences on Ubiquitous Intelligence & Computing, Advanced and Trusted Computing, Scalable Computing and Communications, Cloud and Big Data Computing, Internet of People, and Smart World Congress, 855
  11. Mcleay, F., Robson, A., Yusoff, M., 2017. New applications for importance- performance analysis ( IPA ) in higher education Understanding student satisfaction
  12. Nielsen, J., 1994. Guerrilla HCI: Using Discount Usability Engineering to Penetrate the Intimidation Barrier
  13. Padlee, S. F., Reimers, V., Mokhlis, S., Anuar, M. M., Ahmad, A., 2019. Keep up the good work in research universities: An importance-performance analysis. Australasian Marketing Journal, (xxxx)
  14. Pearson, J.M., Pearson, A., Green, D., 2007. Determining the importance of key criteria in web usability. Management Research News, 30(11), 816–828
  15. Phadermrod, B., Crowder, R.M., Wills, G.B., 2019. Importance-Performance Analysis based SWOT analysis. International Journal of Information Management, 44, 194–203
  16. Raharjo, S., Matsumoto, T., Ihsan, T., Rachman, I., Gustin, L., 2017. Community-based solid waste bank program for municipal solid waste management improvement in Indonesia: a case study of Padang city. Journal of Material Cycles and Waste Management, 19(1), 201–212
  17. Rezaee, S., Jalali, M., Babaee, T., Kamali, M., 2019. Reliability and Concurrent Validity of a Culturally Adapted Persian Version of the Brace Questionnaire in Adolescents With Idiopathic Scoliosis. Spine Deformity, 7(4), 553–558
  18. Rohayati, Y., Wulandari, S., Sari, K., 2018. Usability Evaluation of Digital Service Company Portal Using Importance Performance Analysis. 6th International Conference on Information and Communication Technology (ICoICT) Usability, 0(c), 49–54
  19. Salengke, H.H., 2019. Pemerintah Dorong Pengurangan Sampah dari Sumbernya
  20. Sensuse, D. I., Prayoga, S.H., 2012. Analisis Usability Pada Aplikasi Berbasis Web Dengan Mengadopsi Model Kepuasan Pengguna (User Satisfaction). Jurnal Sistem Informasi, 6(1), 70
  21. Taherdoost, H., 2017. Understanding of e-service security Variabelons and its effect on quality and intention to use. Information and Computer Security, 25(5), 535–559
  22. Veldsman, A., Van Greunen, D., 2017. Comparative usability evaluation of a mobile health app. 2017 IST-Africa Week Conference, IST-Africa 2017, 1–8
  23. Wei, Q., Chang, Z., Cheng, Q., 2015. Usability study of the mobile library App: an example from Chongqing University. Library Hi Tech, 33(3), 340–355

Last update:

No citation recorded.

Last update: 2025-06-15 13:29:50

No citation recorded.