skip to main content

Analisis Kepuasan Pengguna Sistem Informasi Administrasi Rumah Sakit (SIARS) dengan Model Delone and Mclean

*Dony Setiawan Putra  -  POLITEKNIK NEGERI JEMBER, Indonesia
Mochammad Arief Darmawan  -  POLITEKNIK NEGERI JEMBER, Indonesia
Open Access Copyright (c) 2021 JSINBIS (Jurnal Sistem Informasi Bisnis)

Citation Format:
Abstract
The Mother and Child Srikandi IBI Jember Hospital is one of the private hospitals in Jember district. Currently the Mother and Child Hospital uses the Hospital Administration Information System (HAIS) in providing services. There are several problems related to HAIS, including data that is not stored properly, the information generated by the hospital information system is still incomplete and users still have difficulty inputting data. The purpose of this study is to analyze system quality, information quality and service quality on user satisfaction. This type of research is quantitative, where there are 3 independent variables and 1 dependent variable. The results obtained are there is a moderate and unidirectional significant relationship of 0.519 between system quality and user satisfaction. There is a moderate and unidirectional significant relationship of 0.425 between information quality and user satisfaction. There is a strong and unidirectional significant relationship of 0.780 between service quality and user satisfaction. From these results it can be concluded that system quality, information quality and service quality have an influence on HAIS user satisfaction

Note: This article has supplementary file(s).

Fulltext View|Download |  Research Instrument
CTA Agreement
Subject
Type Research Instrument
  Download (584KB)    Indexing metadata
Keywords: Service Analysis; User Satisfaction; Delone and Mclean; Hospital Administration Information System

Article Metrics:

  1. Budiastuti, S., 2015. Evaluasi penerapan sistem informasi manajemen rumah sakit dengan Model Delone and Mclean di RSUD DR. Haryoto Lumajang. Skripsi. Politeknik Negeri Jember. Jember
  2. Budiyanto., 2009. Evaluasi kesuksesan sistem informasi dengan pendekatan Model Delone dan Mclean (studi kasus implementasi billing system Di RSUD Kabupaten Sragen). Tesis. Universitas XI Maret Surakarta. Surakarta
  3. DeLone, W.H., McLean, E.R., 2003. The DeLone and McLean Model of information systems success: a ten-year update journal of management information systems. Journal of Management Information Systems. 19(4): 9–30
  4. Hartono, J., 2005. Analisis dan Desain Sistem Informasi. Pendekaan Struktur Teori dan Praktik Aplikasi Bisnis. Andi Offset. Yogyakarta
  5. Livari, J. 2005. An empirical test of the model of information system success. The DATA BASE for Advances in Information System. Vol. 36(2): 8–27
  6. Notoatmodjo, S., 2005. Metodologi Penelitian Kesehatan. Cetakan Ke 2. Jakarta
  7. Permenkes., 2010. Peraturan Menteri Kesehatan Republik Indonesia Nomor 340 Tahun 2010 Tentang Klasifikasi Rumah Sakit. Kementerian Kesehatan RI. Jakarta
  8. Petter, S., DeLone, W., and McLean, E., 2008. Measuring information systems success: Models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3): 236-263
  9. Putra, D.S.H., dan H. Prasetyo. 2015. Metodologi Penelitian Kesehatan Untuk Mahasiswa Kesehatan. Cetakan Ke 1. Graha Ilmu.Yogyakarta
  10. Putra, D.S.H dan M. Siswanto. 2016. Pengaruh kualitas sistem, kualitas informasi dan kualitas layanan terhadap kepuasan pengguna sistem informasi manajemen rumah sakit daerah kalisat kabupaten jember. Jurnal Ilmiah Inovasi, 16(2): 1–4
  11. Sugiyono., 2010. Statistika Untuk Penelitian. Cetakan Ke 3. Alfabeta. Bandung
  12. Sugiyono., 2012. Metode Penelitian Kualitatif Kuantitatif dan R&D. Cetakan Ke 14. Alfabeta. Bandung
  13. Wahyuni, T., 2011. Uji Empiris model Delone dan Mclean terhadap kesuksesan sistem informasi manajemen daerah (SIMDA). Jurnal BPPK 2: 4–24
  14. Salim, M.I., 2014. Analisis kesuksesan sistem informasi perpustakaan senayan dengan pendekatan model Delone dan Mclean Di SMK Muhammadiyah 3 Yogyakarta. Skripsi. Universitas Negeri Yogyakarta. Yogyakarta

Last update:

No citation recorded.

Last update: 2024-03-28 09:01:37

No citation recorded.