DOI: https://doi.org/10.14710/vol15iss3pp321-329

Usability and User Experience Evaluation for Website Design of Higher Education Institutions (2015-2024): Evolutionary Trends and Clusters of Research

*Abdul Maskur orcid  -  Faculty of Art and Design, Institut Teknologi Bandung. Jl. Ganesha No. 10, Bandung, Jawa Barat, Indonesia 40132, Indonesia
Achmad Syarief scopus  -  Human and Industrial Products Design Research Group, Faculty of Art and Design, Institut Teknologi Bandung. Jl. Ganesha No. 10, Bandung, Jawa Barat, Indonesia 40132, Indonesia
Open Access Copyright (c) 2025 Jurnal Sistem Informasi Bisnis

Citation Format:
Abstract

Websites have become essential platforms in the Higher Education Institution (HEI) system, enabling flexible access to education and academic information. Therefore, HEI websites' Usability and User Experience (UX) have gained significant scholarly attention. This study aims to identify research trends evaluating usability and UX in HEI website design (2015- 2024) through bibliometric analysis of  publications (n = 124) from Scopus, IEEE Xplore, and ScienceDirect. The scope of the analysis includes publication frequency, keyword networks, citation performance, journals, authors, institutional affiliations, and research clusters. The results showed that usability and UX evaluations are studied across multiple disciplines and are concentrated in five clusters: (1) E-learning website interfaces during the COVID-19 pandemic, (2) Library information systems, (3) Students' continuance intention on learning websites, (4) Marketing communication websites, and (5) Learning management systems. These results underscore that usability and UX evaluation on HEI website platforms leans towards student-centric studies encompassing some sites and service units. This paper also emphasizes the importance of user-centred evaluation throughout HEI websites’ design, development, and post-implementation phases. Given that HEIs must provide optimal services to stakeholders with diverse backgrounds, needs, and information access capabilities.

Fulltext View|Download
Keywords: Usability; User Experience; Higher Education Institution Websites; Bibliometric Analysis
Funding: LPDP - Indonesia Endowment Fund for Education Agency

Article Metrics:

Article Info
Section: Review Article
Language : EN
Recent articles
Digital Economy Creative System Using Laravel Based Responsives Web at Rumah Terang Ministries Production House Digitizing Village Administration in Sleman with a Web-Based System using RAD Method Enablers dan Barriers to Green Supply Chain Management with TOPSIS and MOORA for Prioritzing Decision-Making Usability and User Experience Evaluation for Website Design of Higher Education Institutions (2015-2024): Evolutionary Trends and Clusters of Research Bibliometric Analysis on Covid-19 Research Publications More recent articles
Most cited articles
Sistem Pemungutan Suara Elektronik Menggunakan Model Poll Site E-Voting Sistem Informasi Geografis Berbasis Web untuk Pemetaan Sebaran Alumni Menggunakan Metode K-Means Implementasi Algoritma K-Nearest Neighbor Sebagai Pendukung Keputusan Klasifikasi Penerima Beasiswa PPA dan BBM Pengukuran Kesadaran Keamanan Informasi Dan Privasi Pada Pengguna Smartphone Android Di Indonesia Review: Implementasi Holap Untuk Optimasi Query Sistem Basis Data Terdistribusi Dengan Pendekatan Algoritma Genetik More cited articles
  1. Agustina, F., Annisa, R., Ansori, N., Findiastuti, W., & Aisyah, I. D. (2022). Usability Evaluation of Academic Information System Using the WEBUSE Method: A Study on University of Trunojoyo Madura Web Portal. 2022 IEEE 8th Information Technology International Seminar (ITIS), 184–189. https://doi.org/10.1109/ITIS57155.2022.10009969
  2. Alshamari, M. A. (2023). Usability Evaluation of Information Retrieval web-based systems using User Testing and SUS methods. International Journal of Advances in Soft Computing and Its Applications, 15(2), 125–148. https://doi.org/10.15849/IJASCA.230720.09
  3. Apriana Ramadhan, D., Ardiansyah, F., Adisantoso, J., Asfarian, A., & Nurhadryani, Y. (2022). Investigasi Awal Penggunaan Layanan Digital Perguruan Tinggi. Studi Kasus: IPB Mobile for Students Early Investigation of Higher Education Digital Services Usage. Case Study: IPB Mobile for Students. 9, 1–10. http://journal.ipb.ac.id/index.php/jika
  4. Azwar, A. G., Nurwathi, Sirajuddin, A., PItoyo, D., Munandar, A., & Mardiana, N. (2021). Website Usability Evaluation using Human Centered Design (HCD) Approach. 2021 15th International Conference on Telecommunication Systems, Services, and Applications (TSSA), 1–5. https://doi.org/10.1109/TSSA52866.2021.9768223
  5. Benaida, M., Namoun, A., & Taleb, A. (2018). Evaluation of the impact of usability in Arabic university websites: Comparison between Saudi Arabia and the UK. International Journal of Advanced Computer Science and Applications, 9(8), 365–375. https://doi.org/10.14569/ijacsa.2018.090848
  6. Bitkina, O. V., Kim, H. K., & Park, J. (2020). Usability and user experience of medical devices: An overview of the current state, analysis methodologies, and future challenges. International Journal of Industrial Ergonomics, 76(November 2018), 102932. https://doi.org/10.1016/j.ergon.2020.102932
  7. Bjork, C. (2018). Integrating Usability Testing with Digital Rhetoric in OWI. Computers and Composition, 49, 4–13. https://doi.org/https://doi.org/10.1016/j.compcom.2018.05.009
  8. Calvano, J. D., Fundingsland, E. L., Lai, D., Silacci, S., Raja, A. S., & He, S. (2021). Applying website rankings to digital health centers in the United States to assess public engagement: Website usability study. JMIR Human Factors, 8(1). https://doi.org/10.2196/20721
  9. Černá, M. (2016). User evaluation of language websites as a way of students’ engagement into blended learning process case study. In S. J., W. A., K. R., K. L.-f., & C. S.K.S. (Eds.), Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9757, pp. 269–280). Springer Verlag. https://doi.org/10.1007/978-3-319-41165-1_24
  10. Chang, A., Montalvo, L., Vilcapoma, M., & Moquillaza, A. (2019). Guidelines to Evaluate the Usability and User Experience of Learning Support Metadata of the chapter that will be visualized in SpringerLink. June 2020. https://doi.org/10.1007/978-3-030-37386-3
  11. Chapman, R., Zeissler, M.-L., Meinert, E., Mullin, S., Whipps, S., Whipps, J., Hockey, K., Hockey, P., & Carroll, C. B. (2023). Incorporating usability evaluation into iterative development of an online platform to support research participation in Parkinson’s disease: A mixed methods protocol. BMJ Open, 13(12). https://doi.org/10.1136/bmjopen-2023-078638
  12. Dai, H. M., Teo, T., & Rappa, N. A. (2020). Understanding continuance intention among MOOC participants: The role of habit and MOOC performance. Computers in Human Behavior, 112, 106455. https://doi.org/https://doi.org/10.1016/j.chb.2020.106455
  13. Das, M. (2022). Designing for Cultural Inclusivity: A Study of International Patrons User Experience with University Library Services. Proceedings of the 40th ACM International Conference on Design of Communication, SIGDOC 2022, 175–177. https://doi.org/10.1145/3513130.3559004
  14. Demirkol, D., Seneler, C., Daim, T., & Shaygan, A. (2020). Measuring emotional reactions of university students towards a Student Information System (SIS): A Turkish university case. Technology in Society, 63, 101412. https://doi.org/https://doi.org/10.1016/j.techsoc.2020.101412
  15. Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How to conduct a bibliometric analysis: An overview and guidelines. Journal of Business Research, 133(May), 285–296. https://doi.org/10.1016/j.jbusres.2021.04.070
  16. Duncan, A. S. P., & Durrant, F. (2015). An assessment of the usability of the university of the West Indies (Mona, Jamaica) main library’s website. Electronic Library, 33(3), 590–599. https://doi.org/10.1108/EL-11-2013-0207
  17. Farrer, L. M., Gulliver, A., Katruss, N., Fassnacht, D. B., Kyrios, M., & Batterham, P. J. (2019). A novel multi-component online intervention to improve the mental health of university students: Randomised controlled trial of the Uni Virtual Clinic. Internet Interventions, 18, 100276. https://doi.org/https://doi.org/10.1016/j.invent.2019.100276
  18. Filipe, F., Pires, I. M., & Gouveia, A. J. (2023). Why Web Accessibility Is Important for Your Institution. Procedia Computer Science, 219, 20–27. https://doi.org/https://doi.org/10.1016/j.procs.2023.01.259
  19. Gale, J. J., Black, K. C., Calvano, J. D., Fundingsland, E. L., Lai, D., Silacci, S., & He, S. (2021). An Analysis of US Academic Medical Center Websites: Usability Study. Journal of Medical Internet Research, 23(12). https://doi.org/10.2196/27750
  20. Galko, L., Porubän, J., & Senko, J. (2018). Improving the User Experience of Electronic University Enrollment. ICETA 2018 - 16th IEEE International Conference on Emerging ELearning Technologies and Applications, Proceedings, 179–184. https://doi.org/10.1109/ICETA.2018.8572054
  21. Guay, S., Rudin, L., & Reynolds, S. (2019). Testing, testing: a usability case study at University of Toronto Scarborough Library. Library Management, 40(1–2), 88–97. https://doi.org/10.1108/LM-10-2017-0107
  22. Gunesekera, A. I., Bao, Y., & Kibelloh, M. (2019). The role of usability on e-learning user interactions and satisfaction: a literature review. Journal of Systems and Information Technology, 21(3), 368–394. https://doi.org/10.1108/JSIT-02-2019-0024
  23. Halim, F., Elly, & Handoko. (2019). Usability Evaluation for Digital Library: A Case Study of Library Websites, Mikroskil. 2019 Fourth International Conference on Informatics and Computing (ICIC), 1–6. https://doi.org/10.1109/ICIC47613.2019.8985768
  24. Haries, L., Kusumo, D. S., & Sardi, I. L. (2022). Analysis and Redesign Web Navigation Telkom University Using Usability Testing and Trunk Test. 2022 1st International Conference on Software Engineering and Information Technology (ICoSEIT), 51–56. https://doi.org/10.1109/ICoSEIT55604.2022.10029960
  25. Hartson, R., & Pyla, P. (2012). The UX Book: Process and Guidelines for Ensuring a Quality of User Experience. Elsevier
  26. Hei Li, C. Y., Platkin, C., Chin, J., Khan, A., Bennett, J., Speck, A., Nielsen, A., & May Leung, M. (2024). Web-Based Tool Designed to Encourage Supplemental Nutrition Assistance Program Use in Urban College Students: Usability Testing Study. JMIR Formative Research, 8. https://doi.org/10.2196/50557
  27. Hu, L., Chen, Y., Cao, E., & Hu, W. (2024). User Experience & Usability of Wearable Health Device: A Bibliometric Analysis of 2014–2023. International Journal of Human-Computer Interaction, 0(0), 1–20. https://doi.org/10.1080/10447318.2024.2357905
  28. Indrianti, N., & Rizqullah, A. (2020). Penentuan Strategi Pengembangan Website Perguruan Tinggi Menggunakan Quality Function Deployment. Jurnal Ilmu Komunikasi, 17(2), 143. https://doi.org/10.31315/jik.v17i2.2328
  29. Kim, B.-J., & Chung, J.-B. (2023). Is safety education in the E-learning environment effective? Factors affecting the learning outcomes of online laboratory safety education. Safety Science, 168, 106306. https://doi.org/10.1016/j.ssci.2023.106306
  30. Kurniawan, Y., Prasetya, G. H., Malvin, F., Dharmawan, S., Anwar, N., & Johan. (2021). User Experience Analysis of binus.ac.id Website with The Usability Testing Perspective (A Case Study Approach). 2021 International Conference on Information Management and Technology (ICIMTech), 1, 423–428. https://doi.org/10.1109/ICIMTech53080.2021.9535055
  31. Kyrö, R., & Artto, K. (2015). The Development Path of an Academic Co-working Space on Campus - Case Energy Garage. Procedia Economics and Finance, 21, 431–438. https://doi.org/https://doi.org/10.1016/S2212-5671(15)00196-3
  32. Li, R., Zhang, H., Liu, C., Qian, Z. C., & Zhang, L. (2022). Bibliometric and Visualized Analysis of User Experience Design Research: From 1999 to 2019. SAGE Open, 12(1). https://doi.org/10.1177/21582440221087266
  33. Liu, Y.-L. E., Lee, T.-P., & Huang, Y.-M. (2023). Enhancing university students’ creative confidence, learning motivation, and team creative performance in design thinking using a digital visual collaborative environment. Thinking Skills and Creativity, 50, 101388. https://doi.org/https://doi.org/10.1016/j.tsc.2023.101388
  34. MAC, T. A. (2024). Bias and discrimination in ML-based systems of administrative decision-making and support. Computer Law & Security Review, 55, 106070. https://doi.org/https://doi.org/10.1016/j.clsr.2024.106070
  35. Macakoğlu, Ş. S., & Peker, S. (2023). Accessibility evaluation of university hospital websites in Turkey. Universal Access in the Information Society, 22(3), 1085–1093. https://doi.org/10.1007/s10209-022-00886-8
  36. Manzoor, M., Hussain, W., Sohaib, O., Hussain, F. K., & Alkhalaf, S. (2019a). Methodological investigation for enhancing the usability of university websites. Journal of Ambient Intelligence and Humanized Computing, 10(2), 531–549. https://doi.org/10.1007/s12652-018-0686-6
  37. Mombarg, J. G. (2021). Usability and User Experience Design Analysis on a University Website. In (Tesis, University of Twente). University of Twente
  38. Muhammad, I., & Triansyah, F. A. (2023). Panduan Lengkap Analisis Bibliometrik dengan VOSviewer (1st ed.). Penerbit Adab
  39. Nandhi, C. P. M. W., Irianto, A. B. P., Nastiti, P., Marsella, E., & Wibisono, Y. P. (2022). User Experience Evaluation Using the Cognitive Walkthrough Method. ACM International Conference Proceeding Series, 237–245. https://doi.org/10.1145/3535782.3535814
  40. Norman, D., & Nielsen, J. (1998). The Definition of User Experience (UX). Nielsen Norman Group. https://www.nngroup.com/articles/definition-user-experience/
  41. Nuriman, M. L., & Mayesti, N. (2020). Evaluasi Ketergunaan Website Perpustakaan Universitas Indonesia Menggunakan System Usability Scale. Baca: Jurnal Dokumentasi Dan Informasi, 41(2), 253. https://doi.org/10.14203/j.baca.v41i2.622
  42. Nusa, I. B. S., & Faisal, F. M. (2020). Web-Based Information Systems: Developing a Design Theory. IOP Conference Series: Materials Science and Engineering, 879(1). https://doi.org/10.1088/1757-899X/879/1/012015
  43. Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., Shamseer, L., Tetzlaff, J. M., Akl, E. A., Brennan, S. E., Chou, R., Glanville, J., Grimshaw, J. M., Hróbjartsson, A., Lalu, M. M., Li, T., Loder, E. W., Mayo-Wilson, E., McDonald, S., … Moher, D. (2021). The PRISMA 2020 statement: An updated guideline for reporting systematic reviews. International Journal of Surgery, 88(March). https://doi.org/10.1016/j.ijsu.2021.105906
  44. Pan, F., Liu, L., & Wang, Z. (2022). The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management. Frontiers in Psychology, 13(December), 1–12. https://doi.org/10.3389/fpsyg.2022.1043417
  45. Pangestu, H., & Karsen, M. (2016). Evaluation of usability in online learning. 2016 International Conference on Information Management and Technology (ICIMTech), 267–271. https://doi.org/10.1109/ICIMTech.2016.7930342
  46. Payne, A. Y. M., Surikova, J., Liu, S., Ross, H., Mechetiuc, T., & Nolan, R. P. (2015). Usability testing of an internet-based e-counseling platform for adults with chronic heart failure. JMIR Human Factors, 2(1). https://doi.org/10.2196/humanfactors.4125
  47. Peker, S., Kucukozer-Cavdar, S., & Cagiltay, K. (2016). Exploring the relationship between web presence and web usability for universities: A case study from Turkey. Program, 50(2), 157–174. https://doi.org/10.1108/PROG-04-2014-0024
  48. Pirus, A. E., Yulin, J., Danuaji, M. F., & Sukmaningsih, D. W. (2023). Eye Tracking in Usability Evaluation of User Experience on Enrichment Apps Web for Internship Program at XYZ University. 2023 10th International Conference on ICT for Smart Society (ICISS), 1–6. https://doi.org/10.1109/ICISS59129.2023.10291901
  49. Pratiwi, R., Amilia, W., & Luthfiani, L. (2023). Need Analysis for Designing Administrative Services Websites for Students. Jurnal Penelitian Pendidikan IPA, 9(SpecialIssue), 267–273. https://doi.org/10.29303/jppipa.v9ispecialissue.6242
  50. Priyadi, A., Sediyono, E., & Purnomo, H. D. (2021). Evaluasi Kebergunaan (Usability) dan Rekomendasi Penggunaan Google Classroom untuk Blended Learning di Perguruan Tinggi. J. Sistem Info. Bisnis, 11(2), 105–116. https://doi.org/10.21456/vol11iss2pp105-116
  51. Qasrawi, A., Vicunapolo, S., & Qasrawi, R. (2021). User Experience and Performance Evaluation of Palestinian Universities Websites. Proceedings - 2021 International Conference on Promising Electronic Technologies, ICPET 2021, 73–77. https://doi.org/10.1109/ICPET53277.2021.00019
  52. Qazi, A., Qazi, J., Naseer, K., Hasan, N., Hardaker, G., & Bao, D. (2024). M-Learning in education during COVID-19: A systematic review of sentiment, challenges, and opportunities. Heliyon, 10(12), e32638. https://doi.org/https://doi.org/10.1016/j.heliyon.2024.e32638
  53. Qurrata A’yun, D. U., Wicaksana, D. Y., Ulya, S., Zie, R. J. S., & Fazlurrahman, H. (2023). Website quality and user satisfaction: A higher education perspective. Sebelas Maret Business Review, 8(2), 109. https://doi.org/10.20961/smbr.v8i2.81364
  54. Ramanayaka, K. H., Chen, X., & Shi, B. (2019). UNSCALE: A Fuzzy-based Multi-criteria Usability Evaluation Framework for Measuring and Evaluating Library Websites. IETE Technical Review (Institution of Electronics and Telecommunication Engineers, India), 36(4), 412–431. https://doi.org/10.1080/02564602.2018.1498032
  55. Rasouli, S., Ghafurian, M., Nilsen, E. S., & Dautenhahn, K. (2024). University Students’ Opinions on Using Intelligent Agents to Cope with Stress and Anxiety in Social Situations. Computers in Human Behavior, 153, 108072. https://doi.org/10.1016/j.chb.2023.108072
  56. Retnani, W. E. Y., Prasetyo, B., Prayogi, Y. P., Nizar, M. A., & Abdul, R. M. (2017). Usability testing to evaluate the library’s academic web site. 2017 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), 1–4. https://doi.org/10.1109/CAIPT.2017.8320714
  57. Saichaie, K., & Morphew, C. C. (2014). What College and University Websites Reveal about the Purposes of Higher Education. The Journal of Higher Education, 85(4), 499–530. https://doi.org/10.1080/00221546.2014.11777338
  58. Salas, J., Chang, A., Montalvo, L., Núñez, A., Vilcapoma, M., Moquillaza, A., Murillo, B., & Paz, F. (2019). Guidelines to Evaluate the Usability and User Experience of Learning Support Platforms: A Systematic Review. In P. Ruiz & V. Agredo-Delgado (Eds.), Human-Computer Interaction (Human-Comp, pp. 238–254). Springer. https://doi.org/https://doi.org/10.1007/978-3-030-37386-3_18
  59. Sami, M., Devi, P., Ali, A. B. M. S., & Kumar, A. (2023). Extending and Evaluating Usability Heuristics for Educational Website in Fiji. 2023 IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE), 1–7. https://doi.org/10.1109/CSDE59766.2023.10487770
  60. Schrepp, M. (2025). Designing and Analyzing Questionnaires and Surveys. In C. Stephanidis & G. Salvendy (Eds.), User Experience Methods and Tools in Human-Computer Interaction (pp. 121–169). CRC Press. https://doi.org/https://doi.org/10.1201/9781003495161
  61. Şengel, E. (2013). Usability Level of a University Web Site. Procedia - Social and Behavioral Sciences, 106, 3246–3252. https://doi.org/10.1016/j.sbspro.2013.12.373
  62. She Ji. (n.d.). Aims & Scope. https://www.sciencedirect.com/journal/she-ji-the-journal-of-design-economics-and-innovation
  63. Shipley, T. G., & Bowker, A. (2014). No Title. In T. G. Shipley & A. Bowker (Eds.), Investigating Internet Crimes: An Introduction to Solving Crimes in Cyberspace (pp. 41–67). Elsevier Inc. https://doi.org/https://doi.org/10.1016/C2012-0-06743-9
  64. Skolnik, M. L. (1998). Higher Education in The 21st Century. Futures, 30(7), 635–650
  65. Soares, M. M., Rebelo, F., & Ahram, T. Z. (2022). Handbook of Usability and User Experience: Research and Case Studies. In CRC Press. CRC Press. https://doi.org/10.1088/1751-8113/44/8/085201
  66. Su, J.-M., Yang, Y.-C., Weng, T.-N., Li, M.-J., & Wang, C.-J. (2021). A web-based serious game about self-protection for COVID-19 prevention: Development and usability testing. Comunicar, 29(69), 91–104. https://doi.org/10.3916/C69-2021-08
  67. Subiyakto, A., Rahmi, Y., Kumaladewi, N., Huda, M. Q., Hasanati, N., & Haryanto, T. (2021). Investigating quality of institutional repository website design using usability testing framework. In M. M., R. Y., D. M., & F. E. (Eds.), AIP Conference Proceedings (Vol. 2331). American Institute of Physics Inc. https://doi.org/10.1063/5.0041677
  68. Tan, H., Sun, J., Wenjia, W., & Zhu, C. (2021). User Experience & Usability of Driving: A Bibliometric Analysis of 2000-2019. International Journal of Human-Computer Interaction, 37(4), 297–307. https://doi.org/10.1080/10447318.2020.1860516
  69. The journal Computers and Human Behaviour. (n.d.). Aims & Scope. https://www.sciencedirect.com/journal/computers-in-human-behavior
  70. The Journal of Academic Librarianship. (n.d.). Aims & Scope. https://www.sciencedirect.com/journal/the-journal-of-academic-librarianship
  71. Tian, Y., & Liu, Z. (2020). Usability Design Study of University Website: A Case of Normal University in China. In M. A. & R. E. (Eds.), Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics): Vol. 12202 LNCS (pp. 533–551). Springer. https://doi.org/10.1007/978-3-030-49757-6_39
  72. Tullis, T., & Albert, B. (2013). Measuring the User Experience. In Measuring the User Experience (Second). Elsevier. https://doi.org/10.1016/B978-0-12-373558-4.X0001-5
  73. Valenti, A. M. (2019). Usability testing for a community college library website. Library Hi Tech News, 36(1), 1–8. https://doi.org/10.1108/LHTN-06-2018-0039
  74. Valerian, A., Santoso, H. B., Schrepp, M., & Guarddin, G. (2018). Usability evaluation and development of a University Staff Website. Proceedings of the 3rd International Conference on Informatics and Computing, ICIC 2018, 1–6. https://doi.org/10.1109/IAC.2018.8780456
  75. Venable, M. A. (2010). Using technology to deliver career development services: Supporting today’s students in higher education. Career Development Quarterly, 59(1), 87–96. https://doi.org/10.1002/j.2161-0045.2010.tb00132.x
  76. Weidlich, J., & Bastiaens, T. J. (2019). Designing sociable online learning environments and enhancing social presence: An affordance enrichment approach. Computers & Education, 142, 103622. https://doi.org/https://doi.org/10.1016/j.compedu.2019.103622
  77. Wijanarko, B. D., Leandros, R., & Murad, D. F. (2024). Evaluasi Pengalaman Pengguna Pada Learning Management System Menggunakan Metode User Experience Questionnaire. Jurnal Sistem Informasi Bisnis, 04, 385–392. https://doi.org/10.21456/vol14iss4pp385-392
  78. Wiyono, B. D., Purwoko, B., & Naqiyah, N. (2020). Online Counselling Website for Student Psychological Assistance in Learning From Home. 491(Ijcah), 1127–1130. https://doi.org/10.2991/assehr.k.201201.188
  79. Yerlikaya, Z., & Durdu, P. O. (2017). Usability of university websites: A systematic review. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 10277 LNCS, 277–287. https://doi.org/10.1007/978-3-319-58706-6_22
  80. Yesmin, S., & Atikuzzaman, M. (2023). Usability testing of a website through different devices: a task-based approach in a public university setting in Bangladesh. Information Discovery and Delivery, September. https://doi.org/10.1108/IDD-01-2023-0007
  81. Yudenkova, O., & Savina, E. (2015). Moscow Higher Education Institutions: Eco-ergonomic Aspects of Operation and Environmental Initiatives. Procedia Engineering, 117, 382–388. https://doi.org/https://doi.org/10.1016/j.proeng.2015.08.182
  82. Zuo, W., Mu, B., Fang, H., & Wan, Y. (2023). User Experience: A Bibliometric Review of the Literature. IEEE Access, 11, 12662–12675. https://doi.org/10.1109/ACCESS.2023.3241968

Last update:

No citation recorded.

Last update: 2025-08-19 11:34:29

No citation recorded.