MANAJEMEN KONFLIK UNTUK MENCIPTAKAN KOMUNIKASI YANG EFEKTIF (Studi Kasus Di Departemen Purchasing PT. Sumi Rubber Indonesia)

Abstract

Abstract

Bad behavior committed by an employee in an organization will hinder communication among
its members. Bad behavior that often occurs at a company is blackmail, bribery, bullying, cheating,
dishonesty, intimidation, invasion of privacy, sexual harassment, threats, theft, discrimination,
misinformation. In the Purchasing Department of Sumi Rubber company there are a variety of bad
behaviour that were found including the crime of aggresion, deceit, licentiousness, sabotage and theft.
Communication means providing information and distributing to the members of the organization, if
the distribution is hampered because of the bad behavior committed by a person or one of the employees
of the communication that exists becomes ineffective. In the long term ineffective communications
will result in the emergence of misunderstanding interpretation giving rise to prejudice and ultimately
lead to internal conflicts within the company or organization. Role management is urgently needed
to resolve the conflict because of the impact of impact of the conflict will impact on the performance
and effectiveness of the work in the company especially in Sumi Rubber company