BibTex Citation Data :
@article{JBS14121, author = {Agustin Susanto}, title = {PENGARUH AMBIGUITAS PERAN DAN BEBAN KERJA TERHADAP KINERJA TUGAS DAN KINERJA KONTEKSTUAL KARYAWAN (Studi pada Hotel Kelas Melati di Semarang)}, journal = {JURNAL BISNIS STRATEGI}, volume = {20}, number = {1}, year = {2017}, keywords = {Role Ambiguity, Workload, Task Performance, Contextual Performance}, abstract = { Competition in hotel business make owner hotels vying to give the best hotel image. Hotel's performance can't be separate from task and contextual performance's employees. Factors that influencing task and contextual performance's employees are role ambiguity and workload. So, the research was conducted to see how influence of role ambiguity and workload to task and contextual performance's employees. This research was conducted at six non star hotels in Semarang with the number of respondent who took part in were 131 employees. The collection of data was using questionnaire techniques. The data analysis technique in this research is SEM or Structural Equation Modeling. Based on the result calculated by AMOS 16, the obtained result that all the hypotheses proposed was acceptable. Role ambiguity had negative impact and significant on employee's task performance, Role ambiguity had negative impact and significant on employee's contextual performance, workload had negative impact and significant on employee's task performance and workload had negative impact and significant on employee's contextual performance. The research had shown that role ambiguity was the largest factor influencing the employee's task and contextual performance. Based on the above findings, the model proposed in this research could be accepted. }, issn = {2580-1171}, pages = {1--10} doi = {10.14710/jbs.20.1.1-10}, url = {https://ejournal.undip.ac.id/index.php/jbs/article/view/14121} }
Refworks Citation Data :
Competition in hotel business make owner hotels vying to give the best hotel image. Hotel's performance can't be separate from task and contextual performance's employees. Factors that influencing task and contextual performance's employees are role ambiguity and workload. So, the research was conducted to see how influence of role ambiguity and workload to task and contextual performance's employees.
This research was conducted at six non star hotels in Semarang with the number of respondent who took part in were 131 employees. The collection of data was using questionnaire techniques. The data analysis technique in this research is SEM or Structural Equation Modeling.
Based on the result calculated by AMOS 16, the obtained result that all the hypotheses proposed was acceptable. Role ambiguity had negative impact and significant on employee's task performance, Role ambiguity had negative impact and significant on employee's contextual performance, workload had negative impact and significant on employee's task performance and workload had negative impact and significant on employee's contextual performance. The research had shown that role ambiguity was the largest factor influencing the employee's task and contextual performance. Based on the above findings, the model proposed in this research could be accepted.
Article Metrics:
Last update:
Last update: 2025-11-10 14:24:57
To have their manuscript accepted and published by Jurnal Bisnis Strategi, authors must complete the review process. Articles in Jurnal Bisnis Strategi are published under the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0), allowing readers to view, share, and adapt the material, including for commercial purposes, under the following conditions:
Attribution: Proper credit must be given to the authors, a link to the license must be provided, and any changes made must be indicated. This must be done in a reasonable way, but not in a manner that suggests the original author or licensor endorses your use.
ShareAlike: If you remix, transform, or build upon the work, your contributions must be distributed under the same license as the original.
No Additional Restrictions: You cannot impose legal terms or technological measures that restrict others from using the material as permitted by the license.
The copyright of the articles is assigned to the author(s), and they retain rights to the published work. Both the Editorial Team of Jurnal Bisnis Strategi and the author(s) work together to ensure that no errors, either in data or statements, are present in the published articles. Authors submitting to this journal agree to the following terms:
Authors retain copyright and grant the journal the right of first publication, with the work being licensed under the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0), which allows others to share the work, provided the authorship and initial publication in the journal are acknowledged.
The journal permits authors to maintain copyright and publishing rights without restrictions.
Authors are free to enter into separate agreements for the non-exclusive distribution of the journal's published version, such as posting it in an institutional repository or publishing it in a book, as long as the initial publication in the journal is acknowledged.
Authors are encouraged to share their work online (e.g., on personal websites or institutional repositories) before and during the submission process, as this can foster academic exchange and increase citation opportunities.
View My Stats
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
