ANALISIS PERBANDINGAN PENGHARGAAN KUALITAS MALCOLM BALDRIGE NATIONAL QUALITY AWARD DENGAN EUROPEAN QUALITY AWARD (MBNQA vs EQA)

*Arfan Bakhtiar Amalia -  Industrial Engineering Departement Diponegoro University Jl. Prof. Sudarto, SH Tembalang, Semarang 50239, Indonesia
David Adrianto -  Industrial Engineering Departement Diponegoro University Jl. Prof. Sudarto, SH Tembalang, Semarang 50239
Konstantia Harrani -  Industrial Engineering Departement Diponegoro University Jl. Prof. Sudarto, SH Tembalang, Semarang 50239, Indonesia
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Language: EN
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Abstract

Persaingan bisnis global saat ini makin ketat. Dengan adanya Malcolm Baldrige National Quality Award (MBNQA) dan juga European Quality Award (EQA) diharapkan mampu mendorong dan memotivasi perusahaan-perusahaan, baik yang sudah sukses maupun yang sedang berkembang, untuk selalu meningkatkan mutu dan kinerja, serta sebagai kunci daya saing. Dalam makalah ini, kita akan membahas penghargaan kualitas mengenai tujuan, manfaat dan perkembangan, dan trend saat ini, terutama untuk MBNQA dan EQM (European Quality Model). Kita akan membandingkan antara MBNQA dan EQM melalui pengertian, latar belakang, metode-metode, dan kriteria-kriteria, serta aplikasinya, sehingga dapat kita lakukan analisa perbandingan untuk keduanya.

Kata Kunci  : Penghargaan Kualitas, Malcolm Baldrige National Quality Award (MBNQA), European Quality Award (EQA)

 

Emulation of global business in this time more and more to tighten. With existence of Malcolm Baldrige National Quality Award (MBNQA) as well as European Quality Award (EQA) expected can push and motivate companies, both for have successful and also which is expanding, to always increase the quality and performance, and also as competitiveness key. In this paper, we will discuss about national quality award concerning target, benefit, growth, and trend in this time, especially MBNQA and EQM (European Quality Model). We will compare between MBNQA and EQM through congeniality, background, method, and criterions, and also its application,  so that earn us to analyse comparison to both of its.

Keyword        : Quality Award, Malcolm Baldrige National Quality Award (MBNQA), European Quality Award (EQA)

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