The Corelation between Perception of Leadership Practice and Perception of Service Quality by Medical and Paramedical Staff in Perinatal Room Kraton Hospital, Pekalongan

Abstract

Pelayanan perinatal merupakan salah satu pelayanan unggulan di RSUD Kraton.
Keterbatasan tenaga kesehatan terlatih dan kurangnya peralatan serta kurangnya dukungan
pimpinan terhadap rumahsakit sayang bayi merupakan permasalahan yang dijumpai dalam
pelayanan perinatal di RSUD Kraton.Tujuan penelitian ini adalah menganalisis pengaruh
persepsi tentang praktek kepemimpinan terhadap persepsi mutu pelayanan di ruang perinatal
RSUD Kraton Kab. Pekalongan. Jenis penelitian adalah analitik kuantitatif observasional
dengan pendekatan belah lintang (cross sectional). Pengumpulan data menggunakan
kuesioner dan observasi. Populasi sama dengan sampel penelitian adalah seluruh tenaga
medis dan paramedis di ruang perinatal RSUD Kraton sebanyak 36 orang. Data dianalisis
dengan uji korelasi Pearson product moment dan rank Spearman dilanjutkan uji regresi
logistik. Hasil penilitian ini menunjukkan bahwa persepsi tentang praktek kepemimpinan
menantang proses: kategori baik (58,3%); menginspirasi visi bersama: kategori cukup
(58,3%); memberdayakan orang lain untuk berbuat: kategori baik (63,9%), menjadi model:
kategori cukup (52,8%); mendorong semangat: kategori baik (50%), dan persepsi tentang
mutu pelayanan: kategori baik (55,6%). Ada hubungan antara persepsi praktek kepemimpinan
tentang menantang proses (r=0,832, p=0,0001), menginspirasi visi bersama ( =0,78,
p=0,0001), mendorong semangat ( =0,615, p=0,0001) dan menjadi model ( =0,445,
p=0,007) dengan persepsi mutu pelayanan perinatal. Tidak ada hubungan antara persepsi
praktek kepemimpinan tentang memberdayakan orang lain untuk berbuat (r=0,252, p=0.139)
dengan persepsi mutu pelayanan perinatal. Hasil uji regresi logistik menunjukkan bahwa
persepsi praktek kepemimpinan menginspirasi visi bersama mempunyai pengaruh paling
besar terhadap persepsi mutu pelayanan perinatal (exp β = 84,5), diikuti praktek
kepemimpinan mendorong semangat (exp β = 22,8) dan praktek kepemimpinan menjadi
model (exp β = 6,4).

Perinatal service is one of eminent services in Kraton Hospital. Limitation of trained staff and
less completeness of equipment as well as less leadership supports for “infant caring
hospital” has been problems in the perinatal service in Kraton Hospital.
Research
Objective was to analyze influence of leadership practice perception to service quality
perception in perinatal room Kraton Hospital. Type of research was observational
quantitative analytic, with cross sectional approach. Data collection used questioner and
observation. Sample was total population. Those were all medical staff and paramedical staff
in perinatal room Kraton Hospital, totally 36 respondents. Data analysis used Pearson
product moment correlation and Rank Spearman followed by logistic regression. Results
showed that perception of challenging process of leadership practice had category good
(58.3%); inspiring of shared vision had category moderate (58.3%); empowering others had
category good (63.9%); become a model had category moderate (52.8%); driving spirit had
category good (50%); and perception of quality of services had category good (55.6%).
There was a correlation between challenging process of leadership practices (ρ=0.832;
p=0.0001); inspiring shared vision ( =0.78, p=0.0001); driving spirits ( =0.615,
p=0.0001) and become a model ( =0.445, p=0.007) and perception of quality of perinatal
services. There was no correlation between perception of empowering others of leadership
and (ρ=0.252, p=0.139). Logistic Regression analysis showed that perception of inspiring
shared vision of leadership had the greatest influence to perception of perinatal quality
services (exp β = 84.5), followed by driving spirit of leadership (exp β = 22,8) and become a
model (exp β = 6,4).