DOI: https://doi.org/10.14710/jmki.12.1.2024.14-24

FAKTOR YANG MEMPENGARUHI NIAT PENGGUNAAN (INTENTION TO USE) LAYANAN TELEKONSULTASI APLIKASI HALODOC PADA MASYARAKAT INDONESIA

*Hansa Nurhaida orcid  -  Fakultas Kedokteran, Universitas Indonesia, Indonesia
Eka Pramudita orcid  -  Fakultas Ekonomi dan Bisnis, Universitas Pelita Harapan, Indonesia
Hendra Achmadi orcid  -  Fakultas Ekonomi dan Bisnis, Universitas Pelita Harapan, Indonesia

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Abstract

Telemedicine is a technology-based service in the health sector without having distance as an issue. One of the services offered in the telemedicine sector is teleconsultation. This service allows doctors to provide consultation services, diagnostic services and treatment management without meeting face to face with patients. Halodoc application is one of the teleconsultation service providers. In Indonesia, The development of telemedicine is growing rapidly along with the phenomenon of the 2019 coronavirus disease (COVID-19) pandemic. During the COVID-19 pandemic, the Ministry of Health collaborated with health platforms to provide telemedicine services for COVID-19 patients with mild to moderate symptoms in self-isolation (ISOMAN). Currently the status of the COVID-19 pandemic has shifted. As a result outdoor activities and face-to-face medical services will again become an option for Indonesian society. Health technology applications must carry out self-evaluation and development to maintain their market. In Indonesia, Halodoc is the most superior application of its group. This research aims to determine the relationship between the intention to use teleconsultation services with other variables such as Subjective Health Status, Perceived Privacy and Security and Effort Expectancy. This research was conducted using an 1-5 likert scale online questionnaire involving 162 respondents who had used the Halodoc teleconsultation service. Samples were obtained using a purposive sampling method and then processed using SmartPLS 3rd version for Windows. Based on the result, Subjective Health Status did not have a positive influence on the intention to use teleconsultation. However, Perceived Privacy and Security and Effort Expectancy have a positive influence on the intention to use Halodoc teleconsultation services.

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Keywords: Intention To Use, Teleconsultation, Telemedicine, Subjective Health Status, Effort Expectancy, Perceived Privacy and Security, Halodoc, Modified TAM,

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