DOI: https://doi.org/10.14710/jmki.11.3.2023.307-318

Analysis of Hospital Without Wall Service Quality at Dr. Iskak Tulungagung Hospital With Donabedian’s Model

*Krisnha Dian Ayuningtyas orcid  -  Public Health Science Post Graduate Program, Universitas Jember, Indonesia
Saiful Bukhori  -  Faculty of Computer Science, Universitas Jember, Indonesia
FX Ady Soesetijo  -  Faculty of Dentistry, Universitas Jember, Indonesia

Citation Format:
Abstract

dr. Iskak Tulungagung hospital made a healthcare service innovation during Covid-19 pandemic. This innovation called as hospital without wall to reduce the Covid-19 transmission. This program provides overall health services integrating pre-, intra-, inter-, and post-hospital care services through the Public Safety Center (PSC) platform. Authors examine the implementation of a hospital without walls in post-hospital aspect by using Donabedian's Model to improve service quality. The independent variables are facility and waiting time. The dependent variable is satisfaction. The intervening variable is patient perception. Assessment using a Likert scale questionnaire with a value range of 1-5. Descriptive data analysis used SPSS 25 and multivariate analysis used SMARTPLS 3.0. Our 96 respondents are very satisfied with this service but had to wait for a long time until the nurse arrived at home. Our analysis showed that facility variable affects the waiting time so that is affects patient satisfaction. This program has good structure so it makes a good process and satisfaction. Waiting time significantly associated with facility.

Note: This article has supplementary file(s).

Fulltext View|Download |  common.other
Untitled
Subject
Type Other
  Download (13MB)    Indexing metadata
 common.other
Pedoman Pelayanan Rumas Sakit
Subject
Type Other
  Download (11MB)    Indexing metadata
Keywords: hospital without wall; post-hospital care; donabedian’s model.

Article Metrics:

Article Info
Section: Articles
Language : EN
Recent articles
Pengaruh Kepuasan Kerja Terhadap Kinerja Dokter yang Dimoderasi oleh Spiritualitas Analysis of Hospital Without Wall Service Quality at Dr. Iskak Tulungagung Hospital With Donabedian’s Model Analisis Kepuasan Tenaga Kesehatan terhadap SIMPUS (Sistem Informasi Manajemen Puskesmas) di Puskesmas Sibela Surakarta More recent articles
Most cited articles
Evaluation on the Implementation of Maternal and Child Health Service Reporting by Coordinator Midwives at Primary Healthcare Centers in Nabire District, Papua Province Evaluasi Sistem Informasi Manajemen Puskesmas Guna Mendukung Penerapan Sikda Generik Menggunakan Metode Hot Fit Di Kabupaten Purworejo Pelaksanaan Program Perencanaan Persalinan dan Pencegahan Komplikasi (P4K) Ditinjau dari Aspek Bidan Desa sebagai Pelaksana di Kabupaten Jepara Analisis Pelaksanaan Program Kemitraan Bidan dan Dukun Ditinjau Dari Aspek Input, Proses dan Output di Wilayah Dinas Kesehatan Kabupaten Fakfak Provinsi Papua Barat Implementation on the Referral System of High Risk Pregnant Women from Villages Midwives to Primary Healthcare Center with Basic Obstetric and Neonatal Emergency Care in Banjar District, South Kalimantan (a Case Study in Sungkai Primary Healthcare Center) More cited articles
  1. Platto S, Wang Y, Zhou J, Carafoli E. History of the COVID-19 pandemic: Origin, explosion, worldwide spreading. Biochem Biophys Res Commun. 2021;538(November):14–23. https://www.sciencedirect.com/science/article/pii/S0006291X20320167?via%3Dihub
  2. Satuan Tugas Covid-19. Analisis Data COVID-19 Indonesia (Update Per 25 Juli 2021). In: Analisis Data COVID-19 Indonesia (Update Per 25 Juli 2021) [Internet]. 2021. Available from: https://covid19.go.id/p/berita/analisis-data-covid-19-indonesia-update-27-juni-2021
  3. Kementerian Kesehatan RI. Pedoman pelayanan rumah sakit. 2021
  4. UCLH. UCLH Outpatient Transformation Strategy 2021-26: A Hospital Without Walls. 2021; Available from: https://www.uclh.nhs.uk/application/files/1016/3300/1289/UCLH_Outpatient_Transformation_Strategy_2021-26.pdf
  5. Clarke D V, Newsam J, Olson DP, Adams D, Wolfe AJ, Fleisher LA. Acute Hospital Care at Home: The CMS Waiver Experience. 2021; https://catalyst.nejm.org/doi/full/10.1056/CAT.21.0338
  6. PKRS. Inovasi “Rumah Tanding” Resmi Diluncurkan [Internet]. RSUD dr. Iskak Tulungagung. 2021 [cited 2022 Jun 8]. Available from: https://rsud.tulungagung.go.id/inovasi-rumah-tanding-resmi-diluncurkan/
  7. Donabedian. Evaluating the Quality of Medical Care. 2005;83(4):691–729. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2690293/pdf/milq0083-0397.pdf
  8. Snedecor GW, Cochran WG. Stastistical Methods. sixth. US: Oxford & IBH Publishing CO.; 1967. 593 p
  9. Journal I, July E. A descriptive Analysis and Interpretation of Data from Likert Scales in Educational and Psychological Research Hussain Alkharusi*. 2022;12(2):13–6. https://www.researchgate.net/publication/373096780_A_descriptive_analysis_and_interpretation_of_data_from_Likert_scales_in_educational_and_psychological_research
  10. Chin WW, Chinn WW, Chin WW. The partial least squares approach to structural equation modelling. In Marcoulides G. A. (Ed.). Mod Methods Bus Res. 1998;295(2):295–336. https://www.researchgate.net/publication/311766005_The_Partial_Least_Squares_Approach_to_Structural_Equation_Modeling
  11. Sarstedt M, Ringle CM, Hair JF. Handbook of Market Research. Handbook of Market Research. 2020. https://library.oapen.org/bitstream/handle/20.500.12657/51463/9783030805197.pdf?sequence=1
  12. Hair Jr. JF, Hult GTM, Danks NP, Ray S. Review of Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R: A Workbook. Vol. 30, Structural Equation Modeling: A Multidisciplinary Journal. Cham: Springer Nature Switzerland; 2021. 165–167 p. https://library.oapen.org/bitstream/handle/20.500.12657/51463/9783030805197.pdf?sequence=1
  13. Sarstedt M, Ringle CM, Hair JF. Handbook of Market Research. Handbook of Market Research. Springer Inernational Publishing; 2017. https://www.researchgate.net/publication/319669432_Partial_Least_Squares_Structural_Equation_Modeling
  14. Tenenhaus M, Esposito V. PLS path modeling. 2005;48:159–205. https://www.researchgate.net/publication/309762134_PLS_path_modelling'
  15. Martin W, Odekerken G. Using PLS Path Modeling for Assessing Hierarchical Construct Models : U SING PLS P ATH M ODELING FOR A SSESSING H IERARCHICAL C ONSTRUCT M ODELS : G UIDELINES AND E MPIRICAL. 2009;(March)
  16. https://www.researchgate.net/publication/228754673_Using_PLS_Path_Modeling_for_Assessing_Hierarchical_Construct_Models_Guidelines_and_Empirical_Illustration
  17. Hapsari YEP, Santy WH, Satriya W. The Relationship Of Hospital Facilities And Physician Service With Health Service Utilization On Poli General In The Hospital Islam Surabaya. J Int Heal Conf. 2019;1–7. https://conferences.unusa.ac.id/index.php/SIHC19/article/view/536/249
  18. Purwiyanti D, Suryoputro A, Fatmasari EY. Analisis faktor yang berhubungan dengan waktu tunggu pasien rawat jalan di Puskesmas Tlogosari Wetan kota Semarang menurut persepsi pasien. J Kesehat Masy [Internet]. 2019;7(1):2356–3346. Available from: http://ejournal3.undip.ac.id/index.php/jkm
  19. Sapto Putro W, Sodikin S. The correlation between response time and waiting time on patients’ satisfaction at the emergency departement. Proc Ser Heal Med Sci. 2020;1:142–5. https://conferenceproceedings.ump.ac.id/index.php/pshms/article/view/52/34
  20. Naumann S, Miles JA. Managing waiting patients’ perceptions. J Manag Med. 2001;15(5):376–86. https://www.emerald.com/insight/content/doi/10.1108/EUM0000000006184/full/html
  21. Nottingham QJ, Johnson DM, Russell RS. The effect of waiting time on patient perceptions of care quality. Qual Manag J [Internet]. 2018;25(1):32–45. Available from: https://doi.org/10.1080/10686967.2018.1404368
  22. Pratama V, Hartini S. the Effect of Perception of Health Care Service Quality on Patient Satisfaction and. J Manaj Teor dan Terap. 2020;13(3):234–53. https://e-journal.unair.ac.id/JMTT/article/view/21139/pdf
  23. Gishu T, Weldetsadik AY, Tekleab AM. Patients’ perception of quality of nursing care; A tertiary center experience from Ethiopia. BMC Nursing [revista en Internet] 2019 [acceso 8 de febrero de 2021]; 18: 1-6. BMC Nurs [Internet]. 2019;1–6. Available from: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6694623/pdf/12912_2019_Article_361.pdf
  24. Babatola OH, Popoola RO, Olatubi MI, Adewoyin FR. Patients’ Satisfaction with Health Care Services in Selected Secondary Health Care Facilities in Ondo State, Nigeria. J Fam Med Dis Prev. 2022;8(1):1–9. https://clinmedjournals.org/articles/jfmdp/journal-of-family-medicine-and-disease-prevention-jfmdp-8-145.php?jid=jfmdp
  25. Lee S, Groß SE, Pfaff H, Dresen A. Waiting time, communication quality, and patient satisfaction: An analysis of moderating influences on the relationship between perceived waiting time and the satisfaction of breast cancer patients during their inpatient stay. Patient Educ Couns. 2020;103(4):819–25. https://pubmed.ncbi.nlm.nih.gov/31767241/
  26. Taborat M, Oetari, Satibi. Nursing Inside Community Analisis Pengaruh Karakteristik dan Status PembiayaantTerhadap Kepuasan dan Loyalitas Pasien Rawat Inap Rumah Sakit Umum Daerah Raja Ampat. 2020;2(April):73–85. https://jurnal.stikesnh.ac.id/index.php/nic/article/view/11/6

Last update:

No citation recorded.

Last update: 2024-04-27 15:52:09

No citation recorded.