BibTex Citation Data :
@article{JMKI62660, author = {Lili Musnelina and Refdanita Refdanita and Jenny Pontoan and Cornelia Ivana}, title = {ANALYSIS OF CUSTOMER SATISFACTION WITH DRUG PURCHASE SERVICES AT HALODOC}, journal = {Jurnal Manajemen Kesehatan Indonesia}, volume = {12}, number = {2}, year = {2024}, keywords = {Service Quality, Customer Satisfaction, Halodoc, Customer Satisfaction Index.}, abstract = { The swift progress of technology and information in contemporary times opens up avenues for expanding marketing networks, introducing novel products or services, and seamlessly integrating online activities. Online platforms for pharmaceutical sales streamline the process for consumers, offering convenience in finding desired medications at competitive prices and ensuring swift access. This study aims to assess customer contentment concerning the caliber of pharmaceutical procurement services offered through the Halodoc app. Through purposive sampling, data collection was conducted via questionnaires administered to 422 Halodoc users capable of assessing service quality. Utilizing the E-service quality (e-CSI) methodology for analysis, consumer satisfaction with drug purchasing services was measured. Findings revealed high satisfaction levels across various dimensions: reliability at 97.40%, responsiveness at 91.10%, guarantee at 92.06%, empathy at 82.90%, and physical evidence at 91.28%, culminating in an overall Customer Satisfaction Index (CSI) score of 90.98%. Hence, it can be inferred that respondents utilizing the Halodoc application expressed significant satisfaction with the service provided. }, issn = {2548-7213}, pages = {109--118} doi = {10.14710/jmki.12.2.2024.109-118}, url = {https://ejournal.undip.ac.id/index.php/jmki/article/view/62660} }
Refworks Citation Data :
The swift progress of technology and information in contemporary times opens up avenues for expanding marketing networks, introducing novel products or services, and seamlessly integrating online activities. Online platforms for pharmaceutical sales streamline the process for consumers, offering convenience in finding desired medications at competitive prices and ensuring swift access. This study aims to assess customer contentment concerning the caliber of pharmaceutical procurement services offered through the Halodoc app. Through purposive sampling, data collection was conducted via questionnaires administered to 422 Halodoc users capable of assessing service quality. Utilizing the E-service quality (e-CSI) methodology for analysis, consumer satisfaction with drug purchasing services was measured. Findings revealed high satisfaction levels across various dimensions: reliability at 97.40%, responsiveness at 91.10%, guarantee at 92.06%, empathy at 82.90%, and physical evidence at 91.28%, culminating in an overall Customer Satisfaction Index (CSI) score of 90.98%. Hence, it can be inferred that respondents utilizing the Halodoc application expressed significant satisfaction with the service provided.
Article Metrics:
Last update:
Last update: 2024-12-13 20:21:12
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to JMKI journal and Master’s Study Program in Public Health, Faculty of Public Health, Diponegoro University as the publisher of the journal. Copyright encompasses rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.
JMKI journal and Master of Public Health Study Program, Universitas Diponegoro and the Editors make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in JMKI journal are the sole and exclusive responsibility of their respective authors and advertisers.
The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form JMKI]. The copyright form should be signed originally and send to the Editorial Office in the form of original mail, scanned document or fax :
Farid Agushybana, S.KM., Ph.D (Editor-in-Chief)Editorial Office of Jurnal Manajemen Kesehatan IndonesiaMaster of Public Health Study Program, Universitas DiponegoroJl. Prof. Soedarto, Kampus Undip Tembalang, Semarang, Central Java, Indonesia 50275Telp./Fax: +62-24-7460044Email: hybana@gmail.com / jmki@live.undip.ac.id
Jurnal Manajemen Kesehatan Indonesia (e-ISSN: 2548-7213, p-ISSN: 2303-3622) is published by Master of Publich Health, Faculty of Public Health, Universitas Diponegoro under a Creative Commons Attribution 4.0 International License.
View statistics