Metode Quality Function Deployment Dan Fuzzy Topsis Untuk Sistem Pendukung Keputusan Pemilihan Perusahaan Penyedia Jasa Internet

Internet Service Provider (ISP) is a company or business organization that provides access to intenet and services related for individual consumer or companies. There are many ISP in Indonesia recently, and they have almost the same product to offered. This problem makes internet service provider selection become a major issue. Decision support system can be used to recommend the best ISP company based on need. The aim of this research is to used Quality Function Deployment with Fuzzy TOPSIS sequentially to select the best ISP company as needed, and implemented in decision support system for internet service provider selection. Quality Function Deployment and Fuzzy TOPSIS methods used to evaluate, and then recommend the ISP company by ranked. Quality Function Deployment method used to find out customers requirements about internet network, the weighting of the criteria and the assessment of each ISP company. Fuzzy TOPSIS used to rank ISP company. These two methods produce consistent ratings when sensitivity analysis is performed for fuzzy and crisp value. These two methods make decision support system result can be trusted.
Article Metrics:
- Aissaoui, N., Haouari, M. and Hassini, E., 2007. Supplier selection and order lot sizing modeling: A Review, Computers and Operations Research 34 (12), 3516–3540
- Amin, S.H., and Razmi, J., 2009. An integrated fuzzy model for supplier management: a case study of isp selection and evaluation. Expert Systems with Applications, 36, 8639–8648
- Boran, F.E, Genc, S., Kurt, M. and Akay, D., 2009. A multi-criteria intuitionistic fuzzy group decision making for supplier selection with TOPSIS method. Expert Systems with Applications 36, 11363–11368
- Chan, L.K., and Wu, M.L., 2002. Quality function deployment: a literature review. European Journal of Operational Research, 143, 463-497
- Chen, C.T., 2000. Extensions of the TOPSIS for group decision-making under fuzzy environment. Fuzzy Sets Syst, 114, 1–9
- Chou, S.Y., and Chang, Y.H., 2008. A decision support system for supplier selection based on a strategy-aligned fuzzy SMART approach. Expert Systems with Applications 34(4), 2241–2253
- Dursun, M. and Karsak, E.E., 2013. A QFD-Based Fuzzy MCDM approach for supplier selection. Applied Mathematical Modelling, 37, 5864–5875
- Kahraman, C., Cebeci, U. and Ulukan, Z., 2003. Multi-criteria supplier selection using fuzzy AHP. Logistics Information Management, 16 (6), 382–394
- Klir, G.J. and Yuan, B., 1995. Fuzzy Sets and Fuzzy Logic: Theory and Applications, Englewood Cliffs, Prentice-Hall, NJ
- Junior, L.F.R., Osiro, L., and Carpinetti, L.C.R., 2014. A Comparison between fuzzy AHP and fuzzy TOPSIS methods to supplier selection. Applied Soft Computing 21, 194–209
- Liu, C.H., and Wu, H.H., 2008. A fuzzy group decision-making method in the relationship between customer requirements and technical measures of quality function deployment. The International Journal of Industrial Engineering: Theory, Applications and Practice, 15 (2), 211-219
- Rao, S.S., 2000. Internet Service Providers in India, Work Study 49 (5), 178–186
- Rouhani, S., Mehdi, G., Mostafa, J., 2012. Evaluation model of business intelligence for enterprise system using fuzzy TOPSIS. Expert Systems with Applications 39, 3764-3771
- Rouyendegh, B.D., and Saputro, T.E., 2014. Supplier Selection Using Integrated Fuzzy TOPSIS and MCGP: A Case Study. Procedia - Social and Behavioral Sciences, 116, 3957 – 3970
- Santoso, H., 2012. Strategi Memilih Internet Service Provider Terbaik untuk Perguruan Tinggi (Studi Kasus: STIMIK Atma Luhur), Seminar Nasional Aplikasi Teknologi Informasi
- Scott, J., Ho, W., Dey, P.K., dan Talluri, S., 2015, A Decision support system for supplier selection and order allocation in stochastic, multi-stakeholder and multi-criteria environments. Int. J. Production Economics 166, 226–237
Last update: 2021-03-06 03:20:07
Last update: 2021-03-06 03:20:07
-
Defining quality function deployment to improve the usability of prosthetic hand
Susanto N.. AIP Conference Proceedings, 127 , 2020. doi: 10.1063/5.0000984
Penulis yang mengirimkan naskah harus memahami dan menyetujui bahwa jika diterima untuk dipublikasikan, hak cipta dari artikel adalah milik JSINBIS dan Universitas Diponegoro sebagai penerbit jurnal.
Hak cipta (copyright) meliputi hak eksklusif untuk mereproduksi dan memberikan artikel dalam semua bentuk dan media, termasuk cetak ulang, foto, mikrofilm dan setiap reproduksi lain yang sejenis, serta terjemahan. Penulis mempunyai hak untuk hal-hal berikut:
- menggandakan seluruh atau sebagian materi yang dipublikasikan untuk digunakan oleh penulis sendiri sebagai bahan pengajaran di kelas atau bahan presentasi lisan dalam berbagai forum;
- menggunakan kembali sebagian atau keseluruhan materi sebagai bahan kompilasi bagi karya tulis penulis;
- membuat salinan dari bahan yang dipublikasikan untuk didistribusikan di lingkungan institusi tempat penulis bekerja.
JSINBIS dan Universitas Diponegoro serta Editor melakukan segala upaya untuk memastikan bahwa tidak ada data, pendapat atau pernyataan yang salah atau menyesatkan yang dipublikasikan di jurnal ini. Isi artikel yang diterbitkan di JSINBIS adalah tanggung jawab tunggal dan eksklusif dari masing-masing penulis.