Metode Quality Function Deployment Dan Fuzzy Topsis Untuk Sistem Pendukung Keputusan Pemilihan Perusahaan Penyedia Jasa Internet

*Novianto Dwi Prasongko  -  Magister Sistem Informasi Universitas Diponegoro, Indonesia
Rachmat Gernowo  -  Fakultas Sains dan MAtematika, Universitas Diponegoro, Indonesia
Published: 1 Oct 2015.
Open Access
Citation Format:
Abstract

Internet Service Provider (ISP) is a company or business organization that provides access to intenet and services related for individual consumer or companies. There are many ISP in Indonesia recently, and they have almost the same product to offered. This problem makes internet service provider selection become a major issue. Decision support system can be used to recommend the best ISP company based on need. The aim of this research is to used Quality Function Deployment with Fuzzy TOPSIS sequentially to select the best ISP company as needed, and implemented in decision support system for internet service provider selection. Quality Function Deployment and Fuzzy TOPSIS methods used to evaluate, and then recommend the ISP company by ranked. Quality Function Deployment method used to find out customers requirements about internet network, the weighting of the criteria and the assessment of each ISP company. Fuzzy TOPSIS used to rank ISP company. These two methods produce consistent ratings when sensitivity analysis is performed for fuzzy and crisp value. These two methods make decision support system result can be trusted.

 

 

Keywords: Quality Function Deployment; Fuzzy TOPSIS; Sensitivity Analysis

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