skip to main content

Etika Bisnis dalam Kunjungan dan Pelayanan Tamu Jepang

*Amar Fawwas Anaqi  -  Department of Japanese Literature, Universitas Ngudi Waluyo, Jl. Diponegoro No.186, Ngablak, Gedanganak, Kec. Ungaran Tim., Kabupaten Semarang, Jawa Tengah 50512, Indonesia
Hendrike Priventa  -  Universitas Ngudi Waluyo, Indonesia
Open Access Copyright (c) 2024 by: Authors under http://creativecommons.org/licenses/by-sa/4.0.

Citation Format:
Abstract

This research aimed to identify business ethics that could be applied in visits and guest services for Japanese clients, considering the increasingly globalized business landscape. Given the necessity of collaborating with foreign partners, including Japanese individuals, this study employed a qualitative approach using observational methods based on the author's five years of experience in the Japanese business world. The findings revealed the importance of implementing appropriate ethics in all aspects of interaction, from airport pick-ups and in-car etiquette to hotel and dining manners, as well as accompanying guests on tours and receiving visitors at the company. Such practices fostered stronger relationships and enhanced trust with Japanese business partners. Business professionals needed to be adaptable and capable of building positive relationships with various stakeholders. Consequently, learning and applying business ethics was essential for any businessperson.

Fulltext View|Download
Keywords: ethic; business; Japanese guest; observation; and interview

Article Metrics:

  1. Adhandayani, A. (2020). Metode Observasi dalam Penelitian Kualitatif. Universitas Esa Unggul
  2. Anonim. (2020, May 12). Learn Basic Etiquette for Customer Service Work. Retrieved May 12, 2024, from 700700.jp. https://700700.jp/service/merit/merit04.html
  3. Bartens, K. (2007). Etika. Jakarta: PT Gramedia Pustaka Utama
  4. Bartens, K. (2013). Pengantar Etika Bisnis. Kanisius
  5. Butarbutar, B. (2019). Peranan Etika Bisnis dalam Bisnis. Jurnal Ilmu Manajemen Terapan, 1(2), 187-195. https://doi.org/10.31933/77
  6. Cheryl Nakata, K. S. (1996). National Culture and New Product Development: An Integrative Review. Journal of Marketing, 60 (1), 61-72. https://doi.org/10.1177/002224299606000106
  7. George, R. D. (1995). Business Ethics. USA: Prentice Hall Publisher
  8. Halisa, N. N. (2020). Peran Manajemen Sumber Daya Manusia “Sistem Rekrutmen, Seleksi, Kompetensi dan Pelatihan” Terhadap Keunggulan Kompetitif: Literature Review. ADI Bisnis Digital Interdisiplin Jurnal, 1, 14–22. https://doi.org/10.34306/168
  9. Hasoloan, A. (2018). Peranan etika bisnis dalam perusahaan bisnis. Jurnal Warta Edisi, 57, 1829-7463. https://doi.org/10.46576/57.141
  10. Herdiansyah, H. (2015). Metodologi Penelitian Kualitatif untuk Ilmu Psikologi. Jakarta: Salemba Humanika
  11. Husaini, M. N. (2022). Perbedaan Pelayanan Hotel di Indonesia dan Hotel di Jepang. (Diploma thesis, Universitas Diponegoro). https://eprints2.undip.ac.id/id/eprint/13016
  12. Ibrahim, N. S. (2009). Penelitian dan Penilaian Pendidikan. Bandung: Sinar Baru Algensindo
  13. Ika, A. (2023, April 03). Sepanjang 2022, Perusahaan Jepang di RI Serap Ribuan Pekerja. Retrieved May 19, 2024, from Kompas.com. https://money.kompas.com/read/2023/04/03/143216426/sepanjang-2022-perusahaan-jepang-di-ri-serap-ribuan-pekerja-magang
  14. Kusumastuti Adhi, A. M. (2019). Metode Penelitian Kualitatif. Semarang: Lembaga Pendidikan Sukarno Pressindo (LPSP)
  15. Mahmoedin. (1996). Etika Bisnis. Jakarta: Pustaka Sinar Harapan
  16. Mente, B. L. (2009). Japanese Business Dictionary. Yogyakarta: Penerbit Think
  17. Moleong, L. (2007). Metodologi Penelitian Kualitatif. Bandung: PT. Remaja Rosdakarya
  18. Mulyadi, B. (2017). Budaya dan Etika Bisnis Masyarakat Jepang. Kiryoku, 3, 1-8
  19. Ogata, K. (2021, March 03). A Professional Explains Basic Etiquette for Customer Service! 5 Principles. Retrieved May 12, 2024, from Shufoo!. https://biz.shufoo.net/column/useful_info/12097
  20. Praptiningsih, L. J. (2014). Analisis Penerapan Etika Bisnis Pada PT Maju Jaya di Pare Jawa Timur. AGORA, Vol 2, No 2
  21. Pujanarko, M. (2018). Etika Komunikasi Verbal Dalam Penulisan Berita di Media Online. Jurnal Citra, 6(1), 1-11
  22. R.D Steade, J. L. (1984). Business: Its Nature and Environment An Introduction. Ohio: South-Western Publishing
  23. Rembulan, C. L. (2020). Relasi Bisnis : Asia vs Barat. Gadjah Mada University Press
  24. Sudjarwo. (2011). Metodologi Penelitian Sosial. Bandung: Mandar Maju
  25. Sugiyono. (2013). Memahami penelitian kualitatif. Bandung: Alfabeta
  26. Waruwu, M. (2023). Pendekatan Penelitian Pendidikan: Metode Penelitian Kualitatif, Metode Penelitian Kuantitatif dan Metode Penelitian Kombinasi, (Mixed Method). Jurnal Pendidikan Tambusai, 7, 2896-2910
  27. Yoki Apriyanti, E. L. (2019). Kualitas Pelayanan Kesehatan di Pusat Kesehatan Masyarakat Kembang Seri Kecamatan Talang Empat Kabupaten Bengkulu Tengah. Jurnal Professional FIS UNIVED, 6(1), 72-80. https://doi.org/10.37676/839

Last update:

No citation recorded.

Last update: 2025-02-22 19:00:11

No citation recorded.