EFEK PELAYANAN SENYUM, SALAM, SAPA PETUGAS KASIR TERHADAP KEPUASAN KONSUMEN SUPERMARKET

Muhammad Riza Febrianto; Herlina Siwi Widiana

doi:10.14710/jpu.12.1.1-12

DOI: https://doi.org/10.14710/jpu.12.1.1-12

EFEK PELAYANAN SENYUM, SALAM, SAPA PETUGAS KASIR TERHADAP KEPUASAN KONSUMEN SUPERMARKET

*Muhammad Riza Febrianto - , Indonesia

Herlina Siwi Widiana - , Indonesia

Citation Format:

Abstract

This research was experimental research aimed at knowing the effect of smiling, greeting, and addressing of cashier toward the satisfaction of supermarket’s customers. This research used posttest only control group design. The subject were 62 customers of supermarket X.4. They were randomly divided into two groups, experiment group and control group. The Mann-Whitney U Test was used to analyze the costumer statisfaction. The result show there is significant difference between experimental group and control group after receive service with smiling, greeting and addressing from cashier. The research result show that smiling, greeting and addressing of cashier influences the satisfaction of supermarket’s customers effectively.

Fulltext View|Download

Keywords: Customers satisfaction, service with smiling greeting addresing, supermarket

Article Metrics:

Article Info

Section: Research Article

Language : EN

In Vol 12, No 1 (2013): April 2013

Recent articles

STUDI KORELASI PENDIDIKAN KARAKTER DALAM KELUARGA DAN RELIGIUSITAS PADA KOMUNITAS REMAJA HIJABERS EFEK PELAYANAN SENYUM, SALAM, SAPA PETUGAS KASIR TERHADAP KEPUASAN KONSUMEN SUPERMARKET PENGARUH PENERIMAAN DIRI TERHADAP PENYESUAIAN DIRI PENDERITA LUPUS More recent articles

Most cited articles

HUBUNGAN ANTARA IDENTITAS ETNIK DENGAN PRASANGKA TERHADAP ETNIK TOLAKI PADA MAHASISWA MUNA DI UNIVERSITAS HALUOLEO KENDARI SULAWESI TENGGARA EFEKTIVITAS METODE PEMBELAJARAN GOTONG ROYONG (COOPERATIVE LEARNING) UNTUK MENURUNKAN KECEMASAN SISWA DALAM MENGHADAPI PELAJARAN MATEMATIKA (Suatu studi Eksperimental pada Siswa di SMP 26 Semarang) SPIRITUALITAS KERJA SEBAGAI EKSPRESI KEINGINAN DIRI KARYAWAN UNTUK MENCARI MAKNA DAN TUJUAN HIDUP DALAM ORGANISASI FENOMENA BULLYING DI SEKOLAH DASAR NEGERI DI SEMARANG: SEBUAH STUDI DESKRIPTIF STRATEGI PENANGGULANGAN (COPING) PADA IBU YANG MENGALAMI POSTPARTUM BLUES DI RUMAH SAKIT UMUM DAERAH KOTA SEMARANG More cited articles

Last update:

No citation recorded.

Last update: 2024-10-31 19:54:32

No citation recorded.

Psikologi by http://ejournal.undip.ac.id/index.php/psikologi is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to Jurnal Psikologi and Faculty of Psychology, Universitas Diponegoro as the publisher of the journal. Copyright encompasses rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms, and any other similar reproductions, as well as translations.

Jurnal Psikologi and Faculty of Psychology, Universitas Diponegoro and the Editors make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in Jurnal Psikologi are the sole and exclusive responsibility of their respective authors and advertisers.

The Copyright Transfer Form can be downloaded here: [Copyright Transfer Form JP]. The copyright form should be signed originally, scanned and uploaded as supplementary file when submitting the manuscript.