KINERJA PELAYANAN PENGELOLAAN SAMPAH BERDASARKAN PENDAPAT PEDAGANG DAN PENGELOLA PASAR DI PASAR TALANG, KECAMATAAN GUNUNG TALANG KABUPATEN SOLOK

Abstract

Market waste is one waste generation from commercial areas that influence the municipal waste generation. Thus it is necessary to manage effectively and efficiently in order to be sustainable in environmental, social and economical. Talang market is one of the traditional markets in Solok Regency which has an area of ± 3.30 Ha, is the largest and most crowded market in Solok Regency. This market operates every Wednesday with 420 merchants. The problem is there is still a lot of waste disposed in the open air, not all of them be transported to landfill. In addition, there is still a lot of waste scattered in the corners of kiosks and market hallway after the market operates. The purpose of this study is to examine the performance and factors that influence the performance of waste management services based on the opinion of traders and market managers in Talang Market, Gunung Talang District, Solok Regency. This research uses descriptive statistical method with quantitative approach. Analyze technique is done by scoring and factor analysis with tangible variable, reliability, responsiveness, assurance, empathy, finance, social and environment with 208 respondents. The result of this research is the performance of waste management service of Talang Market has bad category with the score of 2.58 in range interval 2-2,667. The main factors affecting the performance are operational technical factors. Other important factors are financing factor and service quality, service effectiveness factor, individual role factor, personnel quality factor, service guarantee factor and waste minimization factor at source. Recommendation from the research that is in according with the main factors as well as the less and poor performance that is required optimization of transportation, transfer, collection, warehousing, the ability of personnel and increase the participation of individuals in waste management.