Department of Management, Universitas Diponegoro, Jl. Prof. Moeljono Trastotenojo, Tembalang Semarang, Indonesia, Indonesia
BibTex Citation Data :
@article{JSMO73126, author = {Adi Anggara}, title = {Integrating Expectation-Confirmation Theory and DeLone & McLean Model: Exploring the Impact of Website Quality on E-Satisfaction and E-Loyalty in the Sports Equipment and Apparel Industry}, journal = {JURNAL STUDI MANAJEMEN ORGANISASI}, volume = {22}, number = {1}, year = {2025}, keywords = {Website Quality, E-Satisfaction, E-Loyalty, Expectation-Confirmation Theory, Sports Equipment, Sports Apparel, Attitudinal Loyalty, Behavioral Loyalty}, abstract = { This study examines the complex interconnections of website quality, e-satisfaction, and e-loyalty in the evolving sports equipment and clothing sector. This research seeks to elucidate the aspects affecting online consumer behavior in this sector by merging Expectation-Confirmation Theory (ECT) with the DeLone and McLean IS Success Model (D&M IS Model). This study investigates how the dimensions of information, system, and service quality of a website influence consumer expectations, satisfaction, and loyalty, acknowledging the distinctive traits of the sports equipment and apparel industry, including the importance of brand reputation, customer engagement, and community development. Data were gathered from 196 online consumers using a meticulously crafted structured questionnaire and evaluated employing sophisticated structural equation modeling (SEM) techniques utilizing AMOS software. This study's findings provide strong empirical evidence for the substantial and beneficial influence of website quality on e-satisfaction, which subsequently serves as a vital catalyst for both attitudinal and behavioral loyalty among online consumers. The incorporation of ECT with the D&M IS model offers a more exhaustive theoretical framework for clarifying the psychological and behavioral mechanisms influencing consumer loyalty in the online environment. }, pages = {106--124} doi = {10.14710/jsmo.v22i1.73126}, url = {https://ejournal.undip.ac.id/index.php/smo/article/view/73126} }
Refworks Citation Data :
This study examines the complex interconnections of website quality, e-satisfaction, and e-loyalty in the evolving sports equipment and clothing sector. This research seeks to elucidate the aspects affecting online consumer behavior in this sector by merging Expectation-Confirmation Theory (ECT) with the DeLone and McLean IS Success Model (D&M IS Model). This study investigates how the dimensions of information, system, and service quality of a website influence consumer expectations, satisfaction, and loyalty, acknowledging the distinctive traits of the sports equipment and apparel industry, including the importance of brand reputation, customer engagement, and community development. Data were gathered from 196 online consumers using a meticulously crafted structured questionnaire and evaluated employing sophisticated structural equation modeling (SEM) techniques utilizing AMOS software. This study's findings provide strong empirical evidence for the substantial and beneficial influence of website quality on e-satisfaction, which subsequently serves as a vital catalyst for both attitudinal and behavioral loyalty among online consumers. The incorporation of ECT with the D&M IS model offers a more exhaustive theoretical framework for clarifying the psychological and behavioral mechanisms influencing consumer loyalty in the online environment.
Article Metrics:
Last update:
Last update: 2025-07-24 16:00:38
In order to be accepted and published by Jurnal Studi Manajemen Organisasi, the author (s) who submit a manuscript should complete the review process. Jurnal Studi Manajemen Organisasi articles are distributed under a Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0). Articles can be read, shared, and adapted even for commercial purposes under the following conditions:
The copyright of received articles is assigned to the author (s). The author (s) have the right to the articles that have been published. The Editorial Team of Jurnal Studi Manajemen Organisasi and the Author(s) strive to ensure that no errors occur in the articles that have been published, both data errors and statements in the articles. Authors who publish in this journal agree to the following terms:
Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during submission, as it can lead to productive exchanges and earlier and greater citation of published work.
View My Stats
Jurnal Studi Manajemen Organisasi (e-ISSN : 2828-4534) is a scientific journal published by Management Departement Faculty of Economics and Business Diponegoro University under license Creative Commons Attribution-ShareAlike 4.0 International License.