skip to main content


*Budhi Prihartono orcid  -  Institut Teknologi Bandung, Indonesia
Gracella Audrey Phlycia Annasthacia  -  Institut Teknologi Bandung, Indonesia
Fidruzal Fahlevi orcid  -  Institut Teknologi Bandung, Indonesia

Citation Format:

PT X merupakan perusahaan tambang pasir di daerah Cimangkok, Sukabumi yang sedang mengalami kesulitan dalam mencapai target produksi. PT X memiliki target produksi pasir sebesar 600-700 m3 per bulan namun rata-rata hasil produksi hanya mencapai 400-500 m3per bulan. Penelitian ini bertujuan untuk mengelola risiko pemangku kepentingan yang menghambat perusahaan dalam mencapai target produksinya. Untuk memperoleh hasil analisis risiko yang lebih holistik, penelitian akan meninjau analisis interaksi risiko dengan integrasi metode Interpretive structure modelling dan matriks MICMAC. Hasil analisis risiko pemangku kepentingan menunjukkan bahwa terdapat empat risiko utama yang masuk ke dalam kategori risiko influent dan perlu dikelola oleh perusahaan, yaitu komunikasi yang kurang efektif antar pekerja, hambatan operasional akibat human error, pekerja tidak melakukan operasi sesuai dengan prosedur, dan kurangnya pekerja dengan kapabilitas dan pengetahuan yang memadai. Risiko-risiko ini berasal dari proses bisnis inti yang berkaitan dengan proses bisnis penambangan pasir. Untuk mengelola risiko pemangku kepentingan PT X, hasil studi mengusulkan 4 strategi, yaitu perbaikan struktur organisasi perusahaan, penyusunan job description, penyusunan standard operating procedure, dan pelatihan serta sertifikasi keterampilan teknis pekerja.



[Title: Strategy Design for Pemangku kepentingan-Risk Management Based on Business Process at PT X] PT X is a sand mining company located in Cimangkok area, Sukabumi, which is experiencing difficulties in achieving production targets. With a target of 600-700 m3, PT X can only manage to reach an average of 400-500 m3 sand production. This study aims to manage pemangku kepentingan risk at PT X. To obtain a more holistic risk analysis result, this study involves risk interaction analysis with the integration of the ISM and MICMAC methods. The result shows that there are four main risks from the influential category that need to be managed by the company: ineffective communication among workers, operational problems caused by human error, workers not performing their works according to procedures, and lack of workers with adequate capabilities and knowledge. This risk comes from core business processes that are related to sand mining. To manage the risk of PT X's stakeholders, the results of the study propose 4 strategies: improvement of the company's organizational structure, development of job description, development of standard operating procedures, and training as well as technical certification for workers.

Keywords: core business process; stakeholder risk; risk interaction; risk mitigation; ISM-MICMAC

Fulltext View|Download
Keywords: proses bisnis inti; risiko pemangku kepentingan; interaksi risiko; mitigasi risiko; ISM-MICMAC

Article Metrics:

  1. Ahmadabadi, A., & Heravi, G. (2019). Risk assessment framework of PPP-megaprojects focusing on risk interaction and project success. Transportation Research Part A
  2. APQC. (2019). APQC Process Claassification Framework (PCF) Version 7.2.1. Houston: APQC
  3. Beltrão, L. M., & Carvalho, M. T. (2018). Prioritizing Construction Risks Using Fuzzy AHP in Brazilian Public Enterprises. Journal of Construction Engineering and Management 145 (2)
  4. Bhoola, V., Dandage, R. V., Mantha, S. S., & Rane, S. B. (2018). Analysis of interactions among barriers in project risk management. Journal of Industrial Engineering International, 14, 153-169
  5. Brown, C. (2018). Why and how to employ the SIPOC model. Journal of Business Continuity & Emergency Planning, 12(3), 198-210
  6. COSO; Deloitter & Touche LLP; Curtis, P. (2012). Risk Assessment In Practice. Dipetik April 18, 2022, dari
  7. Daft, R. L. (2016). Managemetn, Twelfth Edition. Boston: Cengage Learning
  8. Gackowiec, P., Podobinska-Staniec, M., Brzychczy, E., Kühlbach, C., & Özver, T. (2020). Review of Key Performance Indicators for Process Monitoring in the Mining Industry. Energies, 13(19)
  9. Hachicha, W., & Elmsalmi, M. (2013). An integrated approach based- structural modeling for risk prioritization in supply network management. Journal of Risk Research, 17(10), 1301-1324
  10. ISO 31000. (2018). Risk management — Guidelines. Diambil kembali dari ISO:
  11. Jia, L., Qian, Q., Meijer, F., & Visscher, H. (2020). Stakeholders’ Risk Perception: A Perspective for Proactive Risk Management in Residential Building Energy Retrofits in China. Sustainability 12 (7)
  12. Jian, X., & Xia, B. (2019). Identifying Significant Risks and Analyzing Risk Relationship for Construction PPP Projects in China Using Integrated FISM-MICMAC Approach. Sustainability
  13. Kirchmer, M. (2017). High Performance Through Business Process Management: Strategy Execution in a Digital World (Third Edition). Philadelphia: Springer
  14. Li, Y., & Wang, X. (2019). Using Fuzzy Analytic Network Process and ISM Methods for Risk Assessment of Public-Private Partnership: A China Perspective. Journal of Civil Engineering and Management, 25(2), 168-183
  15. McElroy, B., & Mills, C. (2014). Gower Handbook of Project Management (5th ed.). London: Gower Publishing Limited
  16. Mitchell, R. K., Agle, B. R., & Wood, D. J. (1997). Towards Theory of Stakeholder Identification and Salience: Defining The Principle of Who and What Really Counts. Academy of Management, 853-886
  17. Mitchell, R., Agle, B., & Wood, D. (1997). Towards Theory Of Stakeholder Identification And Salience: Defining The Principle Of Who And What Really Counts. Academy of Management, 853-886
  18. Murphy, J. (2017). Organization Theory & Design (UK ed. ed.). UK: Cengage Learning
  19. Ndlela, M. N. (2019). A Stakeholder Approach to Risk Management. Crisis Communication
  20. PMI. (2017). A Guide To The Project Management Body of Knowledge (PMBOK Guide) (6th Edition ed.). Pennsylvania: Project Management Institute, Inc
  21. Ramos, E., Pettit, T. J., Habib, M., & Chavez, M. (2021). A Model ISM-MICMAC for Managing Risk in Agri-food Supply Chain: an Investigation From The Andean Region Of Peru. Int. J. Value Chain Management, 12(1), 62-85
  22. Waziri, B. (2018). Pareto Analysis of Critical Risk Factors of Build Operate and Transfer (BOT) Projects in Nigeria. Journal of Construction Business and Management, 2(1), 33-40
  23. Xia, N., Zhong, R., Wu, C., Wang, X., & Wang, S. (2017). Assessment of Stakeholder-Related Risks in Construction Projects: Integrated Analyses of Risk Attributes and Stakeholder Influences. Journal of Construction Engineering and Management
  24. Xia, X., & Xiang, P. (2022). Dynamic network analysis of stakeholder-associated social risks of megaprojects: a case study in China. Engineering, Construction and Architectural Management 29 (10)

Last update:

No citation recorded.

Last update: 2023-12-07 16:46:56

No citation recorded.