Universitas Diponegoro, Indonesia
BibTex Citation Data :
@article{JMASIF59737, author = {M. Risqi Adieb and Aris Sugiharto and Satriyo Adhy}, title = {Analisis Pengaruh Kualitas Website Shopee Terhadap Kepuasan Pengguna Berdasarkan Metode WebQual 4.0 (Studi Kasus : Mahasiswa Pengguna Shopee di Universitas Diponegoro)}, journal = {Jurnal Masyarakat Informatika}, volume = {15}, number = {1}, year = {2024}, keywords = {Shopee, kualitas website, kepuasan pengguna, webqual 4.0, regresi linier berganda}, abstract = {Maraknya pelaku bisnis e-commerce membuat persaingan jual beli online menjadi ketat sehingga e-commerce harus mampu mempertahankan keberadaannya. Salah satu faktor utama yang mendorong pelanggan melakukan kegiatan e-commerce adalah tingkat kepuasan pengguna dalam penerimaan website terhadap kualitas layanan website e-commerce tersebut. Penelitian ini bertujuan untuk menganalisis faktor kualitas website Shopee yang memengaruhi tingkat kepuasan pengguna dengan menggunakan metode WebQual 4.0 dan variabel tambahan user satisfaction . Hasil pengolahan dan analisis data didapatkan bahwa sumbangan pengaruh yang diberikan dimensi WebQual 4.0 secara bersama-sama terhadap user satisfaction dalam penerimaan website Shopee adalah 76,2%, yaitu dimensi WebQual 4.0 secara bersama-sama memiliki pengaruh yang signifikan terhadap user satisfaction , usability berpengaruh secara positif dan signifikan terhadap user satisfaction , information quality berpengaruh secara positif dan signifikan terhadap user satisfaction , dan service interaction quality berpengaruh secara positif dan signifikan terhadap user satisfaction .}, issn = {2777-0648}, pages = {39--55} doi = {10.14710/jmasif.15.1.59737}, url = {https://ejournal.undip.ac.id/index.php/jmasif/article/view/59737} }
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