DOI: https://doi.org/10.14710/jpki.20.3.%25p

Behavioral Factors in the National Quality Indicators through Implementing Total Quality Management

*Putri Asmita Wigati orcid publons  -  Faculty of Public Health, Universitas Diponegoro, Indonesia
Eka Yunila Fatmasari  -  Faculty of Public Health, Universitas Diponegoro, Indonesia
Chriswardhani Suryawati  -  Faculty of Public Health, Universitas Diponegoro, Indonesia
Dwi Windu Kinanti Arti  -  Faculty of Dentistry, Universitas Muhammadiyah Semarang, Indonesia

Citation Format:
Abstract

Background: For 3 years running, there has been a difficulty in reaching the target of National Quality Indicators on the behavior of hand hygiene and the use of personal protective equipment by doctors, young dentists, and nurses from July to September 2022. This study aimed to describe employee behavior in achieving National Quality Indicators through the implementation of Total Quality Management (TQM) at Unimus Teaching Hospital of Dental and Oral in Semarang, Indonesia.

Method: This cross-sectional study collected data from 75 employees of Unimus Teaching Hospital of Dental and Oral by accidental sampling technique. The instrument was developed by a structured questionnaire and analyzed using frequency distribution.

Result: 11 National Quality Indicators have reached the target except the indicators of behavior of doctors during visiting hours (69%). The implementation of the Quality of the 10 aspects has been well implemented to support it, with the most implemented being the factors of scientific approach (96%), customer focus (94.7%), team work (94.7%), and long-term commitment (94.7%). Additionally, it is necessary to improve the aspects of competence human resources, education and training, passion with quality, and continuous system improvement to ensure the achievement of National Quality Indicators. The implementation of TQM is good. In supporting the achievement of National Quality Indicators, the hospital emphasizes more on education and training efforts, and in the aspect of structure, increasing the number and competence of its employees.

 

Fulltext View|Download
Keywords: employee behaviour;total quality management;national quality indicators;hospital

Article Metrics:

Article Info
Section: Research Article
Language : EN
Recent articles
Parent-Child Interactions in Preventing Childhood Language and Speech Delays: A Systematic Review The Lifestyle of Health and Sustainability Framework in Agricultural Community Review of the Influence of Women's Empowerment on Maternal Health Outcomes More recent articles
Most cited articles
Kepercayaan Masyarakat terhadap Penolong Persalinan di Wilayah Halmahera Utara Analisis Faktor-Faktor yang Berpengaruh Terhadap Kemauan Masyarakat Menjadi Peserta JPKM Mandiri di Wilayah Kota Salatiga Faktor Sosial Budaya dalam Praktik Perawatan Kehamilan, Persalinan, dan Pasca Persalinan (Studi di Kecamatan Bangsri Kabupaten Jepara) Praktik Inisiasi Menyusu Dini Hubungan Peran Suami Dan Orangtua Dengan Perilaku Ibu Hamil Dalam Pelayanan Antenatal Dan Persalinan Di Wilayah Puskesmas Kecamatan Sedan Kabupaten Rembang More cited articles
  1. Cristina M, Sousa PF, Santos C. Organizational Competence of Public Hospitals in Project Management. Procedia Comput Sci. 2024;239:790–8
  2. Aoun M, Hasnan N, Al Aaraj H. Relationship between lean practices, soft total quality management and innovation skills in Lebanese hospitals. East Mediterr Heal J. 2018 Mar;24(03):269–76
  3. Sadikoglu E, Olcay H. The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey. Adv Decis Sci. 2014 Mar;2014:1–17
  4. Hariyanti RI, Herwindiati DE, Muis M. Leadership and Implementation of Total Quality Management: A Case Study of Employee Performance Improvement in Hospitals. Proceeding Int Conf Bus Econ. 2024 Jun;2(1):263–72
  5. Aggarwal A, Aeran H, Rathee M. Journal of Oral Biology and Craniofacial Research Quality management in healthcare : The pivotal desideratum. 2019;9(June 2018):180–2
  6. Fransisca M, Darmawan ES. Analysis of Factors Related to Employee Behavior in Implementing Patient Safety Program at Insan Permata Woman and Child Hospital Tangerang. J Indones Heal Policy Adm. 2018;3(1):17
  7. Kementerian Kesehatan RI. Peraturan Menteri Kesehatan Republik Indonesia Nomor 30 Tahun 2022 tentang Indikator Nasional Mutu Pelayanan Kesehatan Tempat Praktik Mandiri Dokter dan Dokter Gigi, Klinik, Pusat Kesehatan Masyarakat, Rumah Sakit, Laboratorium Kesehatan, dan Unit Transfu
  8. Towers Watson. When we’re feeling better, they’re feeling better how hospitals can impact employee behavior to drive better care outcomes [Internet]. 2012. Available from: https://www.beckershospitalreview.com/pdfs/white-papers/TowerWatson_WP_HR_Employee_Behavior.pdf
  9. Donabedian A. An Introduction to Quality Assurance in Health Care. Bashshur R, editor. Oxford University PressNew York, NY; 2002
  10. Alshagrawi S, Alhodaithy N. Determinants of hand hygiene compliance among healthcare workers in intensive care units: a qualitative study. BMC Public Health. 2024;24(1)
  11. Chong Y, Unkesblay N, Dowdy R. Clinical Nutrition and Foodservice Personnel in Teaching Hospitals have Different Perceptions of Total Quality Management Performance. J Am Diet Assoc. 2000 Sep;100(9):1044–9
  12. Yunita M, Hidayat RS. Pengaruh Budaya Organisasi terhadap Motivasi Kerja Karyawan PT ISS Indonesia Cabang Medan Area Rumah Sakit Bunda Thamrin. VALUE. 2020 Apr;1(1):31–49
  13. Suhartono JF, Sawitri HSR. Pengaruh reward, insentif, pembagian tugas dan pengembangan karier pada kepuasan kerja perawat di rumah sakit ortopedi Prof. Dr. R. Soeharso Surakarta. Benefit J Manaj dan Bisnis. 2017 Jun;2(1):28
  14. Rendarti R. Faktor-Faktor yang Mempengaruhi Mutu Pelayanan Rekam Medis di Rumah Sakit. Surya Med J Ilm Ilmu Keperawatan dan Ilmu Kesehat Masy. 2019 Nov;14(2):59–65
  15. Al-Shdaifat EA. Implementation of total quality management in hospitals. J Taibah Univ Med Sci. 2015;10(4):461–6
  16. Manzoor F, Wei L, Hussain A, Asif M, Shah S. Patient satisfaction with health care services; an application of physician’s behavior as a moderator. International Journal of Environmental Research and Public Health [revista en Internet] 2019 [acceso 20 de octubre de 2022]; 16(18): 1-16. Int J Env Res Public Heal. 2019;1–16
  17. Awuor EO, Kinuthia D. Total Quality Management Practices in Selected Private Hospitals. Eur J Bus Manag. 2013;5(13):33–44
  18. Rhue DJ. Hospital Libraries: Past, Present and Future. Med Ref Serv Q. 2022 Jul;41(3):296–303
  19. Utami PP. Pengaruh Supervisi dan Kepercayaan terhadap Komitmen Organisasi pada Guru SMA Negeri Se-Kota Bekasi. Visipena J. 2018 Dec;9(2):358–73
  20. Homauni A, Mosadeghrad AM JE. Employee Performance Appraisal in Health Care Organization : A systematic Review Search. J Organ Behav Res. 2021;6(2)
  21. Schreiber MH, Paulin S. Total quality management in healthcare. Invest Radiol. 1992;27(1):101–2
  22. Kurniawan I, Hartono B, Lita, Arnawilis YJ. Analysis The Implementation Total Quality Management in IGD Services of Dumai City Hospital. J Community Health. 2022;8(3):481–8
  23. Barnawi A BS. Total Quality Management in Health Care Sector. Glob Sci Journals. 2022;10(7):224–8
  24. Litton E, Guidet B, de Lange D. National registries: Lessons learnt from quality improvement initiatives in intensive care. J Crit Care. 2020 Dec;60:311–8
  25. Salesman F. The Effects of Formal Education and Competence Training on Job Performance of Nurses Working at the Hospital. In: Reaching the Unreached: Improving Population Health in the Rural and Remote Areas. Masters Program in Public Health, Universitas Sebelas Maret; 2018. p. 255–255
  26. Niu X, Li H, Li H, Xia X, Ma P. An Empirical Study of PBL-CBL Combined Situational Simulation Teaching Method in Public Health Training in Primary Public Hospitals. 2023;24(January):76–9

Last update:

No citation recorded.

Last update: 2025-04-24 18:09:35

No citation recorded.