DOI: https://doi.org/10.14710/interaksi.11.1.35-48

PEMANFAATAN MEDIA SOSIAL DALAM KEHUMASAN DIGITAL KEMENTERIAN LUAR NEGERI

*Punjul Setya Nugraha  -  Pascasarjana Departemen Ilmu Komunikasi, FISIP, Universitas Indonesia, Indonesia
Irwansyah Irwansyah  -  Pascasarjana Departemen Ilmu Komunikasi, FISIP, Universitas Indonesia, Indonesia
Open Access Copyright 2022 Interaksi: Jurnal Ilmu Komunikasi under https://creativecommons.org/licenses/by-sa/4.0/.

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Abstract

As a mode of technology mediated communication, the advent and development of social media has provided a vast array of interaction, which may lead to the attainment of understanding between public and government. Using Kent & Taylor’s model on dialogic two-way models, an organization could deliver an effective, sophisticated, and effective public relation programs using social media. Social media plays a significant role in providing avenues for such a high degree interaction. A successful public relation campaign, in the end, would contribute greatly in an organization’s efforts to manage its image. This article is aimed at providing elaboration on ways through which a government institution could effectively utilize social media in its public relations campaign, using a qualitative descriptive approach. This article found that the degree of social media utilization by a government institution would very much be depended on their respective social media adoption stage.

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Keywords: media sosial; kehumasan digital; komunikasi dialogis

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