The Influence of Quality Management Systems on Corporate Performance: A Study Cases of the Company Partners PT. Biro Klasifikasi Indonesia (Persero)

Abstract

Biro Klasifikasi Indonesia (BKI) is an Indonesian state classification. The core business is classification services for ship class and maritime survey; as the quality of services is core business as a consequence, the quality management system is essential for BKI. To find out whether a quality management system that is oriented towards business management significantly impacts the way the organization works and is a tool that supports efficient organizational management. This study examines the effect of quality management systems on risk assessment, operational performance, and business performance. This study uses Structural Equation Modeling (SEM), which is run with AMOS software, to analyze the data that has been collected, which is 106 respondents matched. The population of this study is PT partners. Biro Klasifikasi Indonesia (Persero), this study uses a data collection method carried out by distributing questionnaires to respondents who are entrepreneurs in the maritime sector. Respondents include shipping companies, shipyards, service suppliers, and manufacturing suppliers. The validity and reliability of this study use confirmatory factor analysis. This study shows that there is a direct positive relationship between the quality management system and the assessment, there is a direct positive relationship between risk assessment and operational performance, there is a direct relationship between the quality management system and operational performance, there is a direct positive relationship between the quality management system and operational performance, there is a direct positive relationship between the quality management system and business performance, and there is a direct positive relationship between the quality management system and operational performance. There are several limitations in this study: only company partners engaged in the maritime sector use, especially related to ships that are only located in Indonesia due to time and accessibility limitations. Open questions asked in this study have not received in-depth answers, so they are less informative. Generalization in this study has not been achieved properly. This study did not use respondents who are national stakeholders in various regions in Indonesia. This study only uses one factor of the quality management system in its influence on business performance. The results showed all variable that used in the criteria in SEM has a significant impact, and implementation of quality management systems by companies and partners is required.