Diponegoro University, Indonesia
BibTex Citation Data :
@article{JSMO13162, author = {Petrus Lajor Ginting and Edy Rahardja}, title = {ANALISIS SISTEM ANTRIAN DAN OPTIMALISASI LAYANAN TELLER (Studi Kasus pada Bank X di Kota Semarang)}, journal = {JURNAL STUDI MANAJEMEN ORGANISASI}, volume = {11}, number = {1}, year = {2014}, keywords = {}, abstract = {In terms of providing services to customers in the bank, the phenomenon of Queuing is inevitable and often encountered. Where is clearly visible that the number of customers waiting to be served. the length of the queue make customers feel uncomfortable, because it considers the time they wasted their time waiting in line before being served. Effort that has been done is to develop technology that can provide satisfaction to customers and felt still not deliver maximum results. One way to reduce the queues are so long is to how to change an existing queue system. This research uses as much of the sample which is 1349 Bank X at the teller. This research uses the pattern of arrival poisson and exponential service pattern. The results of this research show the value of Asymp. Sig > real level. Therefore, it can be concluded that the Bank X pattern of arrival Poisson and service Eksponential pattern. Then the Bank X has been in accordance with the model queue that is used in general. It is appropriate in the earlier mentioned that the research queueing models is the pattern of arrival of Poisson and service Eksponential pattern. Keywords: queue, poisson, exponential}, pages = {58--66} doi = {10.14710/jsmo.v11i1.13162}, url = {https://ejournal.undip.ac.id/index.php/smo/article/view/13162} }
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Jurnal Studi Manajemen Organisasi (e-ISSN : 2828-4534) is a scientific journal published by Management Departement Faculty of Economics and Business Diponegoro University under license Creative Commons Attribution-ShareAlike 4.0 International License.