skip to main content

Employee Relations, Tacit Knowledge Sharing Activities, And Employee Performance in Social Exchange Theory Perspective

*Ari Pradhanawati  -  Department of Business Administration, Faculty of Social and Political Sciences, Universitas Diponegoro, Indonesia
Reni Shinta Dewi  -  Department of Business Administration, Faculty of Social and Political Sciences, Universitas Diponegoro, Indonesia
Chusnu Syarifa Diah Kusuma  -  Department of Business Administration, Faculty of Social and Political Sciences, Universitas Diponegoro, Indonesia

Citation Format:
Abstract

Modern-day enterprise competition is getting more difficult, in particular in the industry 4.0 generation. SMEs or Small and medium-sized corporations as a part of the pillar in the economic industries, want to assume these conditions. Batik is an SME that has contributed to the economic system. various issues are confronted by way of the batik enterprise, together with SMEs in Batik in Semarang. They face a few barriers, inclusive of increasing the capability of human resources. knowledge sharing is an activity to enhance individual talents, specifically trouble-solving and worker self-assurance. Knowledge sharing is an activity to improve individual skills, especially problem-solving and employee confidence. The purpose of this examination turned into exploring the effect on tacit knowledge-sharing activities, employee performance and employee relations. Also, the article defined the activity of tacit knowledge sharing in mediating the effect of employees relation and employee performance. The type of research was explanatory research. The sample was a hundred employees within the SMEs Batik in Semarang. Statistics evaluation of the use of SEM. The finding showed that there was an effect of employee relations on tacit knowledge-sharing activities. Second, there was an effect of tacit knowledge-sharing activities on employee performance. And, employee relations and employee performance had a positive effect. The results of the mediation effect test showed that employee relations have a positive effect on employee performance through tacit knowledge-sharing activities. The suggestion of this research is Batik UKM in Semarang to create a conducive work environment because the results of the study show that the relationship between employees is a success factor in sharing tacit knowledge. The limitation of this research is that the study was only conducted at the Batik UKM in Semarang, which resulted in a very limited generalization of the research findings. The limitation of this research is that the study turned into best carried out on the Batik UKM in Semarang, which led to a totally limited generalization of the research findings. The difficulty of the have a look is that the observation turned into only carried out at the SMEs Batik in Semarang which makes a completely constrained generalization of the findings.

Fulltext View|Download
Keywords: Employees Relations; Tacit Knowledge Sharing Activities;Employee Performance; Social Exchange Theory; Batik SMEs

Article Metrics:

  1. Andika, A. (2016). Improving Knowledge Sharing in Organizations: Literature Study of Factors Affecting Knowledge Sharing. Jurnal PASTI, 2016
  2. Black, J. S., & Porter, L. W. (1991). Managerial Behaviors and Job Performance: A Successful Manager in Los Angeles May Not Succeed in Hong Kong. Journal of International Business Studies, 99–113 (doi: 10.1057/palgrave.jibs.8490294),[Online]
  3. Budihardjo, Andreas. (2016). Knowledge Management: Efektif Berinovasi Meraih Sukses. Jakarta: Prasetiya Mulya Publishing
  4. Bock, G. W. & Kim, Y. G. (2002). Breaking the myths of rewards: An exploratory study of attitudes about knowledge sharing. Information Resources Management Journal, 15(2): 14-21 (doi: 10.4018/irmj.2002040102),[Online]
  5. Boland Jr., R. J. & Tenkasi, R. V. (1995). Perspective making and perspective taking in communities of knowing. Organization Science, 6(4): 350-372 (doi: 10.1287/orsc.6.4.350),[Online]
  6. Brown, S. & Leigh, T. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81(4): 358-68 (doi: 10.1037/0021-9010.81.4.358),[Online]
  7. Chow, W.S. & Chan, L.S. (2008). Social network, social trust, and shared goals in organizational knowledge sharing. Information & Management 45(7): 458- 465 (doi: 10.1016/j.im.2008.06.007),[Online]
  8. Coppedge, B.B., 2011. Transferring tacit knowledge with the movement of people: A Delphi study. Ph.D. Thesis, University of Phoenix
  9. Connelly, C. E., & Kelloway, E. K. (2003). Predictors of employees’ perceptions of knowledge sharing culture. Leadership and Organizational Development Journal 24(5): 294-301 (doi: 10.1108/01437730310485815),[Online]
  10. Corcoran, K. E. (2013). Rationality and Society religious behavior. Rationality and Society, 25(3): 335–369. (doi: 10.1177/1043463113492306),[Online]
  11. Cropanzano, R., & Mitchell, M. S. (2005). Social Exchange Theory : An Interdisciplinary Review. Journal of Management, 31(6), 874–900 (doi: 10.1177/0149206305279602),[Online]
  12. Davenport, T. H. & Prusak, A. (1998). Working knowledge: How organisations manage what they know. Boston: Harvard Business School Press
  13. Din, N., & Haron, S. (2012). Knowledge Sharing as a Culture among Malaysian Online Social Networking Users. Procedia - Social and Behavioral Sciences, July, 50: 1043–1050 (doi: 10.1016/j.sbspro.2012.08.104),[Online]
  14. Dyer, J.H. and Nobeoka, K. (2000), Creating and managing a high-performance knowledge-sharing network: the Toyota case, Strategic Management Journal, 21(3): 345-367. (doi: 10.1002/(SICI)1097-0266(200003)21:3<345::AID-SMJ96>3.0.CO;2-N),[Online]
  15. Donohoe, M. (2015). What’s the difference between employee relations and industrial relations? Morgan McKinley Ireland. https://www.morganmckinley.ie/article/its-all-about-relationships [Accessed October 15, 2022]
  16. Emerson, R. M., John, H., Harold, T., & Blau, P. (1976). Social exchange theory. Annual Review of Sociology. Vol. 2 (1976), pp. 335-362 (28 pages)
  17. Gomez-Mejia, L. R., Balkin, D. B. & Cardy, R. L. (2001). Managing Human Resources, Prentice-Hall, Englewood Cliffs, NJ
  18. Isa, R. M., Abdullah, N. L., & Senik, Z. C. (2010). Social Capital Dimensions For Tacit Knowledge Sharing : Exploring The Indicators. Jurnal Pengurusan, 30: 75–91 (doi: 10.17576/pengurusan-2010-30-06),[Online]
  19. Jing, Z. (2013). Research on Employee Relationship Management of SMEs in china. Advances in Economics, Business and Management Research, 167 (doi: 10.2991/aebmr.k.210218.018),[Online]
  20. J., A. (2014). Determinants of employee engagement and their impact on employee performance. International Journal of Productivity and Performance Management, 63(3): 308–323 (doi: 10.1108/IJPPM-01-2013-0008),[Online]
  21. Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4): 692-724 (doi: 10.5465/256287),[Online]
  22. Konovsky, M. A., & Pugh, S. D. (1994). Citizenship Behavior And Social Exchange. Academy of Management Journal, 37(3): 656–669 (doi: 10.5465/256704),[Online]
  23. Leonard, D. (1998). Wellsprings of Knowledge: building and sustaining the sources of innovation. Boston: Harvard Business School Press
  24. Lee, J. J., Capella, M. L., Taylor, C. R., Luo, M., & Gabler, C. B. (2014). The financial impact of loyalty programs in the hotel industry : A social exchange theory perspective. Journal of Business Research (doi: 10.1016/j.jbusres.2014.04.023),[Online]
  25. Liao, L. (2008). Knowledge-sharing in R & D departments : a social power and social exchange theory perspective. The International Journal of Human Resource Management, 19(10): 1881–1895 (doi: 10.1080/09585190802324072),[Online]
  26. Liao, S., Chang, J., Cheng, S., & Kuo, C. (2004). Employee relationship and knowledge sharing : a case study of a Taiwanese finance and securities firm. Knowledge Management Research & Practice, 2(December 2003), 24–34 (doi: 10.1057/palgrave.kmrp.8500016),[Online]
  27. Liao, S., W.C. Fei, and C.C. Chen. (2007). Knowledge sharing, absorptive capacity, and innovation capability: an empirical study of Taiwan's knowledge-intensive industries. Journal of Information Science (33): 340-359. (doi: 10.1177/0165551506070739),[Online]
  28. Liebowitz, J. (2001). Knowledge management and its link to artificial intelligence. Expert Systems with Application, 20: 1–6. (doi: 10.1016/S0957-4174(00)00044-0),[Online]
  29. Luo, X. (2002) 'Trust production and privacy concerns on the Internet: A framework based on relationship marketing and social exchange theory, Industrial Marketing Management, 31(2): 111–118 (doi: 10.1016/S0019-8501(01)00182-1),[Online]
  30. Masa’deh, R., Almajali, D., Alrowwad, A. and Obeidat, B. (2019), The role of knowledge management infrastructure in enhancing job satisfaction: a developing country perspective, Interdisciplinary Journal of Information, Knowledge, and Management, 14: 1-25. (doi: 10.28945/4169),[Online]
  31. Muhammad, A. H. & Hamdy, H. I. (2005). Burnout, supervisory support, and work outcomes: A study from an Arabic cultural perspective. International Journal of Commerce and Management, 15(3/4): 230 – 243 (doi: 10.1108/10569210580000199),[Online]
  32. MOHAJAN, H. K. (2019) ‘Knowledge Sharing among Employees in Organizations’, Journal of Economic Development, Environment and People, 8(1): 52. (doi: 10.26458/jedep.v8i1.612),[Online]
  33. Nonaka, Ikujiro. (1991). The Knowledge-Creating Company. Harvard Business Review, 69 (6), 96-104
  34. Nonaka & Takeuchi. (1995). The Knowledge-Creating Company. New York: Oxford University Press
  35. O’Neill, B. S., & Arendt, L. A. (2008). Psychological climate and work attitudes: the importance of telling the right story. Journal of Leadership and Organizational Studies, 14: 353- 370 (doi: 10.1177/1548051808315553),[Online]
  36. Pérez-Luño, A., Alegre, J. and Valle-Cabrera, R. (2018), “The role of tacit knowledge in connecting knowledge exchange and combination with innovation”, Journal Technology Analysis and Strategic Management, 31(2): 186-198 (doi: 10.1080/09537325.2018.1492712),[Online]
  37. Prahalad, C.K. and Hamel, G. (1990), The core competence of the corporation, Harvard Business Review, 79-91
  38. Pradhanawati, A. (2018). Factors Affecting Work Satisfaction in Garment Factories. Jurnal Ilmu Sosial, 17 (2): 77-92 (doi: 10.14710/jis.17.2.2018.77-92),[Online]
  39. Polanyi M. (1958). Personal Knowledge: Towards a Post Critical Philosophy. Chicago: University of Chicago Press
  40. Ramayah, T., Lo, M., Amri, A. Y. & Noor, N. (2011). An Analysis of career advancement among engineers in manufacturing organizations. International Journal of Commerce and Management, 21(2): 143-157. (doi: 10.1108/10569211111144346),[Online]
  41. Raza-Ullah, T. (2021) ‘When does (not) a competitive relationship matter to performance? An empirical investigation of the role of multidimensional trust and distrust’, Industrial Marketing Management, 96(May): 86–99 (doi: 10.1016/j.indmarman.2021.03.004),[Online]
  42. Rusuli, M. and Tasmin, R. (2010) ‘Knowledge SHARING Practice In Organization 1’, International Conference on Ethics and Professionalism, (Ictlhe), p 797–803
  43. Shiau, W., & Luo, M. M. (2012). Factors affecting online group buying intention and satisfaction : A social exchange theory perspective. Computers in Human Behavior, 28(6): 2431–2444 (doi: 10.1016/j.chb.2012.07.030),[Online]
  44. Shooshtarian, Z., Ameli, F., & Lari, M. A. (2013). The Effect of Labor’s Emotional Intelligence on Their Job Satisfaction, Job Performance, and Commitment. Iranian Journal of Management Studies, 6(1): 27–43. (doi: 10.22059/ijms.2013.30123),[Online]
  45. St-Jean, É. and Mathieu, C. (2015), Developing attitudes toward an entrepreneurial career through mentoring the mediating role of entrepreneurial Self-Efficacy, Journal of Career Development, 42(4): 325-338, (doi: 10.1177/0894845314568190),[Online]
  46. SOŁEK-BOROWSKA, C. (2015) ‘Barriers To Knowledge Sharing in Global Teams – Theoretical Perspective’, Modern Management Review, XX(3): 161–169 (doi: 10.7862/rz.2015.mmr.61),[Online]
  47. Usoro, A., Sharratt, M. W., Tsui, E., & Shekhar, S. (2007). Trust as an antecedent to knowledge sharing in virtual communities of practice. Knowledge Management Research & Practice, 5(July): 199–212 (doi: 10.1057/palgrave.kmrp.8500143),[Online]
  48. Von Krogh, G., Ichijo, K. & Nonaka, I. (2000). Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. New York: Oxford University Press, Inc
  49. Widuri, N. R.. (2018). Implementation of Knowledge Sharing among Librarians. Jurnal Pustaka Ilmiah, 4(2)
  50. Wilson, R. K., and Eckel, C. C. (2012) 'Trust and Social Exchange', Cambridge Handbook of Experimental Political Science, 243–257 (doi: 10.1017/cbo9780511921452.017),[Online]
  51. Whitener, E. M. (1997). The Impact of Human Resource Activities on Employee Trust. Human Resource Management Review, 7(4): 389–404
  52. Von Krogh, G., Ichijo, K., & Nonaka, I. (2000). Enabling Knowledge Creation. Oxford: University Press
  53. Yu, Y. and Qin, F.S. (2011), The game theoretical study on the tacit knowledge sharing from the bounded rationality perspective. Journal of Intelligence, 30(11): 110-116
  54. Yesil, S. and Dereli, S.F. (2013), An empirical investigation of organizational justice, knowledge sharing and innovation capability, Procedia – Social and Behavioral Sciences, 75: 199-208. (doi: 10.1016/j.sbspro.2013.04.023),[Online]
  55. Yongcai, Y. (2010). Employee Relationship Management of Small and Medium-sized enterprises. 2010 International Conference on E-Business and E-Government, 940–943 (doi: 10.1109/ICEE.2010.243),[Online]
  56. Zaman, S., Anis-ul-Haque, M., & Nawaz, S. (2014). Work-family interface and its relationship with job performance: the moderating role of conscientiousness and agreeableness. South African Journal of Psychology, 44(4): 528–538 (doi: 10.1177/0081246314541439),[Online]
  57. Zhang, X., Long, C., Wang, Y., & Tang, G. (2015). The impact of employees’ relationships on tacit knowledge sharing. Chinese Management Studies, 9(4): 611–625 (doi: 10.1108/CMS-06-2015-0126)

Last update:

  1. The impact of perceived corporate social responsibility on employees’ turnover intention in professional team sports: a conditional mediation model

    Fong-Jia Wang, Weisheng Chiu, Heetae Cho. International Journal of Sports Marketing and Sponsorship, 25 (5), 2024. doi: 10.1108/IJSMS-10-2023-0204

Last update: 2024-11-13 19:22:54

No citation recorded.