skip to main content

Measuring the Satisfaction Index of Bumi Rasa Program Using Survey Method: A Case Study Damar Village, East Belitung Regency

*Retno Suryani  -  PT Sucofindo (Persero), Indonesia
Nugroho Budi Susilo  -  PT. Timah Tbk, Indonesia
Mohamad Ridhwan  -  PT. Timah Tbk, Indonesia
Firna Nabila  -  PT Sucofindo (Persero), Indonesia
Nadya Suci Fauzul Azhima  -  PT Sucofindo (Persero), Indonesia
Annisa Sila Puspita orcid scopus  -  Environmental Sustainability Research Group, Indonesia

Citation Format:

Bumi Rasa is a community empowerment program conducted by PT. Timah Tbk Primary Tin Production Unit. This community empowerment is undertaken in the Damar village, East Belitung Regency. The program consists of several programs, namely catering, stationery, traditional cakes, cleaning services, and laundry. The Bumi Rasa program has a significant impact on the economic and environmental development of the village. Therefore, this study analyzes the satisfaction level of the program using the satisfaction index survey method. This study aims to measure the satisfaction level of the recipients of the community development program. The Bumi Rasa program received a satisfaction index of 3.06 from the community, which converted to a satisfaction index of 76.67, indicating that the community is very satisfied with the program

Fulltext View|Download
Keywords: Bumi Rasa, satisfaction index; sustainability

Article Metrics:

  1. Altinay, L., Song, H., Madanoglu, M. 2019. The influence of customer-to-customer interactions on elderly consumers’ satisfaction and social well-being. International Journal of Hospitality Management 78, 223-233
  2. Bagus, S.I., Imade, S.U., Nyoman, S.I.A. 2019. Community based tourism as sustainable tourism support. Russian Journal of Agricultural and Socio-Economic Sciences 94, 70-78
  3. Belizan, M., Chaparro, R.M., Santero, M. 2019. Barriers and facilitators for the implementation and evaluation of community-based interventions to promote physical activity and healthy diet: a mixed methods study in Argentina. International journal of environmental research and public health 16, 213
  4. Bennett, N.J., Kaplan-Hallam, M., Augustine, G. 2018. Coastal and Indigenous community access to marine resources and the ocean: A policy imperative for Canada. Marine Policy 87, 186-193
  5. Bhagavathula, S., Brundiers, K., Stauffacher, M. 2021. Fostering collaboration in city governments’ sustainability, emergency management and resilience work through competency-based capacity building. International Journal of Disaster Risk Reduction 63, 102408
  6. Chen, T., Peng, L., Yin, X. 2020. Analysis of user satisfaction with online education platforms in China during the COVID-19 pandemic. Healthcare. MDPI, 200
  7. de Vries, D.H., and Pool, R. 2017. The influence of community health resources on effectiveness and sustainability of community and lay health worker programs in lower-income countries: a systematic review. PLoS One 12, e0170217
  8. Dodds, R., Ali, A., and Galaski, K. 2018 Mobilizing knowledge: Determining key elements for success and pitfalls in developing community-based tourism. Current Issues in Tourism 21, 1547-1568
  9. Flor, L.S., Wilson, S., Bhatt, P. 2020. Community-based interventions for detection and management of diabetes and hypertension in underserved communities: a mixed-methods evaluation in Brazil, India, South Africa and the USA. BMJ Global Health 5, e001959
  10. Han, J., Zuo, Y., Law, R. 2021. Service quality in tourism public health: trust, satisfaction, and loyalty. Frontiers in Psychology 12, 731279
  11. Hom G.W. 2017. Examining perceptions and attitudes: A review of Likert-type scales versus Q-methodology. Western journal of nursing research 39, 674-689
  12. Ingaldi, M. and Ulewicz, R. 2019. How to make e-commerce more successful by use of Kano’s model to assess customer satisfaction in terms of sustainable development. Sustainability 11, 4830
  13. Kim, H.L., Rhou, Y., Uysal, M. 2017. An examination of the links between corporate social responsibility (CSR) and its internal consequences. International Journal of Hospitality Management 61, 26-34
  14. Kim, K-H and Park, D-B. 2017. Relationships among perceived value, satisfaction, and loyalty: Community-based ecotourism in Korea. Journal of Travel & Tourism Marketing 34, 171-191
  15. Kusnani, K.D., Gs, S. and Nurmayasari, I. 2013 persepsi masyarakat terhadap program corporate social responsibility (csr) pt pln sektor pembangkitan tarahan provinsi lampung (community’s perception son corporate social responsibility of PT PLN Tarahan Power Sector in Lampung). JIIA 1
  16. Mathew, P.V. and Sreejesh, S. 2017. Impact of responsible tourism on destination sustainability and quality of life of community in tourism destinations. Journal of Hospitality and Tourism management 31, 83-89
  17. Powell, B.J., Beidas, R.S., Lewis, C.C. 2017. Methods to improve the selection and tailoring of implementation strategies. The journal of behavioral health services & research 44, 177-194
  18. Richardson, J.C., Maeda, Y., Lv, J. 2017. Social presence in relation to students' satisfaction and learning in the online environment: A meta-analysis. Computers in Human Behavior 71, 402-417
  19. Scott, K., Beckham, S., Gross, M. 2018. What do we know about community-based health worker programs? A systematic review of existing reviews on community health workers. Human resources for health 16, 1-17
  20. Shah, A.M., Yan, X., Tariq, S. 2021 Listening to the patient voice: using a sentic computing model to evaluate physicians’ healthcare service quality for strategic planning in hospitals. Quality & Quantity 55, 173-201
  21. Sheehan, K.B. 2018. Crowdsourcing research: data collection with Amazon’s Mechanical Turk. Communication Monographs 85, 140-156
  22. Sulemana, M., Musah, A.B., and Simon, K.K. 2018 An assessment of stakeholder participation in monitoring and evaluation of district assembly projects and programmes in the Savelugu-Nanton Municipality Assembly, Ghana. Ghana Journal of Development Studies 15, 173-195
  23. Taherdoost, H. 2019 What is the best response scale for survey and questionnaire design; review of different lengths of rating scale/attitude scale/Likert scale. Hamed Taherdoost, 1-10
  24. Tanford, S., and Jung, S. 2017. Festival attributes and perceptions: A meta-analysis of relationships with satisfaction and loyalty. Tourism Management 61, 209-220
  25. Trani, J-F., Pitzer, K.A., Vasquez-Escallon, J. 2022. Access to services from persons with disabilities in Afghanistan: is community based rehabilitation making a difference? International journal of environmental research and public health 19, 6341
  26. Uzir, M.U.H., Al Halbusi, H., Thurasamy, R. 2021. The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: evidence from a developing country. Journal of Retailing and Consumer Services 63, 102721
  27. Valaitis, R.K., Carter, N., Lam, A. 2017. Implementation and maintenance of patient navigation programs linking primary care with community-based health and social services: a scoping literature review. BMC health services research 17, 1-14
  28. Yousaf, M.A., Noreen, M., Saleem, T. 2020. A cross-sectional survey of knowledge, attitude, and practices (KAP) toward pandemic COVID-19 among the general population of Jammu and Kashmir, India. Social Work in Public Health 35, 569-578

Last update:

No citation recorded.

Last update: 2023-12-10 18:23:17

No citation recorded.